Seasonal Activities Staff

Position Title: Activities Staff and assists with pools

Resort and Location: The Colonies at Williamsburg

Department: Activities

FLSA Status: Non-Exempt

Reports To: Activities Manager

Position Summary:

The Activities Staff will report directly to Activities Manager.

Core responsibilities include the following, but are not limited to:

This position is primarily responsible for helping children and adults with fun daily activities; and to engage all guests to participate in activities and promote a happy, fun, and safe resort environment by performing the following duties.

Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Report accidents, injuries, and unsafe work conditions to manager. Ensure adherence to quality expectations and standards.

Specific Responsibilities:

Maintain customer satisfaction throughout property

• Develop and Implement Activities
• Schedule Activities
• Communicate Activities to Resort Guests
• Maintain Recreational Needs
• Assists with outdoor special activities and events.
• Ensures the safety of members, owners, and guests at the pool and surrounding areas.
• Recognizes and responds to emergency situations.
• Inspects and works at the pools and surrounding areas, addressing unsafe conditions and ensuring completion of work.
• Assists guests with activities participation, completes general set up of activities; cleans up after activities and is responsible for keeping recreation room and supplies available and stocked for activities.
• Ensures all documentation is complete, accurate, and processed in a timely manner.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned
• Upholds the Resort's commitment to hospitality
• Always maintain a professional and high-quality service-oriented environment, attentive, friendly, helpful, and courteous to all guests’ managers and other employees
• Assist with complaints, problem solving, disturbances, special requests and any other issues that may arise
• Assist in training new hires
• Maintains working relationships and communicates with all departments.
• Attends meetings as required
• Perform other duties as requested by manager/supervisor
• Exhibit hospitality standards set by the company for our customer satisfaction and our continued Gold Crown Status
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Maintains a friendly, professional, cheerful and courteous demeanor always
• Always Ensures Outstanding customer care
• Ability to manage multiple projects with demonstrated flexibility.
• Adheres to all resort and legislative safety procedures and regulations
• Maintains a cordial, professional relationship with all staff members and customers. Assists with special projects as required.
• Ability to function in a fast-paced environment and able to multitask.

Position Requirements (Skills/Abilities):

Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions There are times that you will work outside in the summer assisting with the pool supervision and enforcement of pool and Resort rules and regulations.

Education: High School diploma or GED required.

Flexible Scheduling:

Must be able to work a flexible schedule including but not limited to, Evenings, Friday, Saturday, Sunday and Holidays.

Physical Demands:

While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. Must be able and willing to work outside during the summer season

The employee will occasionally be required to climb a step ladder or balance and, to talk, hear and/or smell. The employee must regularly push, pull, lift and/or move 10-25 lbs. And occasionally push, pull, lift and/or move 50 or more pounds with assistance. Specific Vision abilities required for this job include Close vision, Distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good Customer Service skills are a must.

Standards of Appearance:

This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

Note:

This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Job duties will vary based on the property location specific. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.