Store Manager

Position Overview: The Store Manager is responsible for overseeing the general operations of the store, creating and implementing a store sales strategy to maximize sales, and providing a wonderful & cheerful customer experience to all customers. In addition, he/she will manage the store team and help align associates around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, loss prevention, payroll & scheduling, and visual merchandising, the Store Manager will be responsible for achieving store objectives, maintaining KPIs, developing the team, and ensuring adherence to all company policies & procedures. The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor.

Responsibilities:

• Achieve and exceed productivity and sales plan expectations
• Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
• Set an example of exceptional customer service by leading sales efforts on the selling floor
• Drive organic traffic to the store through the use of store specific community outreach events, marketing and building relationships
• Teach and monitor each associate on store operations and policies & procedures
• Recruit, train, motivate and retain quality sales associates and management
• Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business
• Ensure the business is open for all posted operating hours
• Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required
• Maintain a high level of visual merchandising and housekeeping standards
• Perform daily paperwork reconciliation and other operational tasks
• Ensure the schedule is complete and posted by Wednesday every week
• Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage
• Implement company policies and procedures
  
  
  

Requirements

Qualifications/Experience:

• Minimum one year experience in retail management, knowledge of local market and clientele a plus
• Multi-Lingual a plus
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store's business at all levels
• A mentor and leader to staff and peers. Developing individual's strengths and identifying opportunities
• A trainer able to teach skills in customer service, selling, and operations
• Experience or aptitude in driving traffic to the business through social media and participating in marketing/community events is highly desirable
  
  
  

Benefits

• Comprehensive Medical, Vision, and Dental coverage
• Generous Paid Time Off (PTO) for personal and vacation days
• Sick Day allowance for unforeseen health needs
• Attractive Discounts on products
• Employee Assistance Programs to promote a healthy work-life balance
• Monthly Bonus incentives to recognize and reward outstanding performance
• Enjoy two weekends off each month for enhanced work-life balance
• Access to 401(K) retirement plans, Flexible Spending Accounts (FSA), and Pre-Tax commuter benefits
  
  

Physical Requirements Capable of standing for the entire duration of a shift. Ability to lift up to 40 lbs. Proficient in climbing ladders and working with hands positioned overhead.