Client Service Specialist

DailyLook is a fast-growing e-commerce fashion company which is a subsidiary of Victoria’s Secret & Co. (NYSE:VSCO). DailyLook is seeking a top performing, self-motivating Client Service Specialist. The Client Service department is a key factor in DailyLook's success and we value exceptional customer service. The ideal candidate is a self-starter who thrives in a dynamic environment and enjoys helping customers. This is a remote position.

What you’ll do:

• Respond to client inquiries regarding order history, store credit, promotions, shipments, and cancellations.
• Retain clients who may be thinking of canceling.
• Communicate with CS supervisor to correct and proactively address customer complaints/issues.
• Assist clients with all concerns via live chat, email, and inbound calling with professional and personalized service.
• Partner with our styling and warehouse team to resolve customer concerns.
• Utilize data entry to log customer feedback, complaints and inquiries.
• Perform other related duties and assignments as required and as assigned by supervisors.

What We’re Looking For:

• Proven customer service experience
• Typing speed: Minimum 40 words per minute
• Reliable internet connection
• Strong verbal and written communication skills
• Proficiency with technology: Ability to multitask and navigate multiple systems simultaneously
• Teamwork: Thrives in a fast-paced, dynamic environment
• Problem-solving: Proven ability to handle unexpected challenges and think critically
• Professional communication: Clear and effective communication of company policies and information to clients
• Complaint handling: Ability to address customer concerns calmly and professionally
• Industry knowledge: Passion for the fashion industry (preferred)
• Availability: Must be able to work various shifts, from morning to evening, with potential weekend work depending on business needs.

Dailylook is proud to provide equal opportunity to all employees and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.