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Shared Services Project Manager

DailyPay
Minneapolis, MN Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/19/2025

Job Description

Job Description

About Us :

DailyPay, Inc. is transforming the way people get paid. As the industry's leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.

DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

The Role :

We are seeking an experienced Enablement Manager to join our Shared Services team within Customer Operations. In this role, you will be responsible for coordinating and managing a variety of projects with stakeholders across the Customer Operations team. You will play a critical role in ensuring R&D projects are delivered on time and meet DailyPay and our team's operational requirements to the highest quality standards.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact :

Project Planning and Execution :

  • Define project scope, objectives, and deliverables in collaboration with stakeholders in Systems, Shared Services, Operations Delivery, and Client Support
  • Develop detailed project plans, including timelines, resource allocation, and deliverables
  • Execute projects according to plan, proactively managing risks and issues
  • Track project progress, monitor performance, and provide regular updates to stakeholders

Stakeholder Management :

  • Collaborate effectively with cross-functional teams, including Product, Engineering, Compliance, and Customer Operations
  • Build strong relationships with internal and external stakeholders, ensuring alignment and clear communication
  • Facilitate meetings, workshops, and presentations to drive project success
  • Risk Management :

  • Proactively identify and assess potential project risks
  • Develop and implement mitigation strategies to minimize risks and ensure project success
  • Escalate issues and roadblocks appropriately to ensure timely resolution
  • What You Bring to The Team :

  • 2 years minimum experience working in call centers, preferably in a financial service context, coordinating across borders and timezones
  • Proven experience balancing the needs of various stakeholders to deliver results
  • Comfortable giving feedback both positive and negative to drive success
  • Expert level knowledge of project management and best practices
  • Familiarity with customer support tech stacks (Zendesk, Five9, WFM tools, 2-factor tools, etc.)
  • Exemplary communication skills across all mediums and with all levels of stakeholder
  • What We Offer :

  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match
  • BI-Remote #LI-Remote

    Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.

    New York City

    84,000—$109,000 USD

    Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)

    76,000—$98,000 USD

    Remote, Standard

    73,000—$94,000 USD

    DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.

    We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to peopleops@dailypay.com. All requests for accommodation will be addressed as confidentially as practicable.

    DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

    Salary : $73,000 - $94,000

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