What are the responsibilities and job description for the Principal, Business Development - Aftersales - Los Angeles position at Daimler AG (Canada)?
Job Description
About Us
Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Job Overview :
Maximize the performance and growth of the Mercedes-Benz USA Customer Services business by driving parts revenue opportunities through customer pay and wholesale, in support of new and pre-owned vehicle sales while enhancing customer satisfaction.
This role requires a balanced approach of both onsite and virtual support of assigned dealers to ensure continuous dealer engagement and foster long-term growth across all revenue streams.
Field Dealer Support role with frequent travel – Based in Los Angeles; relocation will not be provided.)
Responsibilities :
- Business Development & Performance Consulting (75%) Expectations
- Field-based, with up to 75% travel to dealers and dealer groups, providing direct on-site (or virtual) support.
- Collaborates with MBUSA headquarter teams to implement strategic business initiatives.
- Builds and maintains strong relationships with dealership management, operational teams, and vendor partners.
- Executes MBUSA's strategic plans, guiding dealers through performance initiatives.
- Provides expert guidance to dealer management teams in areas such as service shop throughput and customer experience.
- Focuses on increasing repair orders, vehicles serviced, parts sales, and service contract penetration.
- Collaborates daily with Network, Sales, Pre-Owned, Customer Services, and Marketing teams.
- Designs and executes actionable business plans that support MBUSA's goals.
- Ensures consistent growth in dealer performance.
Process Compliance (10%)
Facility Management & Brand Compliance (5%)
Team / Cultural Development (5%)
Qualifications
Education
Experience
Skills
Additional Information
EEO Statement
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team.
Organization
Primary Location
Organization
Mercedes-Benz USA, LLC
Primary Location
United States of America-Georgia-Atlanta
Work Locations
One Mercedes-Benz Drive Atlanta 30328
J-18808-Ljbffr
