What are the responsibilities and job description for the On-Site Support Analyst I position at Daimler Truck North America?
Inside the Role
Provides on-site technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Collaborates with network services, software systems engineering and / or application development in order to restore service and / or identify problems. Typically resolves issues referred by help desk support.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Position offers a starting salary range of $56,000 - $71,500 USD
Pay offered dependent on knowledge, skills, andexperience.
Benefits include annual bonus program; 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 13 calendar holidays; 8 weeks paidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans.
What You Drive at DTNA
- Provides support for Assembly, Machining and Warehouse IT equipment and applications
- Escalates incidents to Level 2 and Level 3 support teams based on the criticality of the incident
- IT Single Point of Contact back to the Operational teams during Major Incidents
- Follows IT standard processes for Incident and Problem management, logging all incidents in the ticketing system (Service Now)
- Troubleshooting and incident resolution for PCs, Scanners, Label Printers, Standard Printers and other critical Shop Floor hardware
- Documents troubleshooting Standard Work Instructions and documents repeat incidents into the Problem Management process to drive root cause analysis to avoid repeat incidents
- Continues to learn and increase skills to resolve more topics within the IT Onsite Support role
- Executes work assigned within the Shop Floor processes - these tasks will vary based on the assembly area assigned.
- Proactive monitoring of assembly line health and spot incidents prior to them impacting the Operation
- Openings my be for 1st, 2nd or 3rd shift- Applicants must have that flexibility when applying
Knowledge You Should Bring
Bachelor's degree with a focus in Computer Science or Management Information systems. Experience in lieu of a degree will be considered.
Exceptional Candidates Might Have
Past experience working in a Manufacturing environment in an IT support role
LI-DC1 #LI-Onsite
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Detroit, MI US. Relocation assistance is not available for this position.
Schedule Type : Onsite
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY / TDD enabled call 503-745-2137 or toll free 866-355-6935.
Salary : $56,000 - $71,500
