What are the responsibilities and job description for the Director Fleet Service Management position at Daimler Truck?
Inside the Role
This position will lead the Fleet Service Management Team, who is responsible for the CX and Service excellence support to DTNA's top 100 customers. Ideal candidate will not only have a cross-functional background within DTNA organizations but will also possess a proven leadership competency that instills integrity and influences the vision of the company. A strong passion for CX and Customer Support drives candidate to set and accomplish short- and long-term goals, establish priorities, direct resources strategically, and objectively evaluate outcomes. Final candidate leads teams under a participatory leadership style, encourages and directs employee development, and considers trust as the foundation of teamwork. The person in this position will use continuous improvement methods supported by superior communication and collaboration skills to create a stimulating work environment striving for the highest in performance standards for the benefit of our customers, dealers and DTNA.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Pay offered dependent on knowledge, skills, and experience
Benefits include annual variable pay bonus program; company paid company vehicle with insurance and fuel card; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; non-qualified deferred compensation plan with company contribution of 7% of variable pay; starting at 4 weeks paid vacation; 13 holidays per calendar year; Paid parental leave; employee assistance program; comprehensive health care plans and wellness programs; onsite fitness (at some locations); tuition assistance program; volunteer paid time off; short-term and long-term disability plans.
What You Drive at Daimler Truck
- Continuously identify, actively participate and contribute to Aftermarket Strategic Initiatives to grow the business including (but not limited to) : Continuous Improvement and Dealer and Customer Service
- Ensure that people / resources are adequately deployed to effectively address field needs and performance.
- Interface continuously with Dealers, Customers and Detroit / Portland CX Support Teams
- Oversee CX initiatives with other Field Service Directors, CX Org. and Service Operations Team
- Support Sales efforts by communicating to potential customers and Dealers with personal visits and presenting the commitment to the product.
- Develop and implement training plans for department personnel to ensure that they maximize the capability to perform their respective job functions.
- Lead, motivate and develop employees in the business based on DTNA objectives and the detailed objectives in the Aftermarket. Actively lead and support DE&I within the Aftermarket organization.
- Provide leadership, coaching and development to FSM Service Team to inspire engagement of entire department.
- Ensure that the targets agreed upon are accomplished
- Guarantee the compliance of all group and location-oriented policies (safety and environmental protection regulations, working time order, integrity code, guidelines etc.) according to current regulations / documents.
- Brief or instruct all assigned employees regarding the corresponding regulations and confirm adherence.
Qualifications
Engineering and project Management
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Detroit, MI US, Fort Mill, SC US, Portland, OR US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.
Schedule Type :
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
U.S. Visa sponsorship available if you qualify under the following :
Additional Information
Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY / TDD enabled call 503-745-2137 or toll free 866-355-6935.
