What are the responsibilities and job description for the Service Crew Member position at Dairy Queen | Marquette, MI?
We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service we would love to hear from you. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.
Job Functions:
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Assist fans with menu navigation and product ingredient questions
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with
- management and fellow team members
- Prepare treat products following restaurant, health, and safety standards and procedures
- Create and maintain a positive, safe, clean, and inviting environment for fans and team
- members
- At all times exhibit a genuine passion for excellence
- Perform other duties as assigned by management
REQUIREMENTS
- Communicate positively with customers and co-workers constantly during shifts
- Work calmly under pressure, during busy situations
- Comfortable standing for entire shift and able to lift 50 pounds
- Practice established food handling procedures and meet any local health regulations
- Be polite, work with a sense of urgency and professionalism
- Willingness to work and perform job tasks as assigned
The Marquette Dairy Queen Grill & Chill has been serving up smiles in the Marquette community since 2015. As part of the Dairy Queen® system, our job is to provide our customers with a pleasant experience. To do this, we need to maintain quality, value, service, and cleanliness through your efforts as a store employee. Whether you are joining the Dairy Queen® system for a part-time job or desire a career in management, we are interested in you and your interest, skills and enthusiasm. The success of each Dairy Queen® store is the result of the attitudes, abilities, and cooperation of each and every store employee. We strive to help each and every employee who walks through our doors be successful. Join our team today!
