What are the responsibilities and job description for the Customer Service Supervisor position at Dairy Queen - Schulenburg?
About the Role:
The Customer Service Supervisor is a vital part of our team, responsible for ensuring that our customers receive exceptional service during every visit. As a leader, you will be expected to guide and support hourly staff in delivering outstanding customer experiences.
Key Responsibilities:
- Assist in the management of specific areas of the restaurant during scheduled shifts.
- Conduct orientation, training, and evaluation of crew members in all functional areas.
- Ensure guest service in all areas meets applicable standards for quality, value, and cleanliness.
- Able to perform the duties of all other non-management positions.
Requirements:
- Must be at least 18 years of age.
- High school diploma.
- 1-year minimum of management experience at a restaurant chain.
- Dedication to providing exceptional customer service.
- Exceptional team-building capacity.
- Strong math and Windows-based computer literacy.
- Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills.
- Ability to work flexible hours and days to support business hours and needs.
