Assistant Manager

Assistant/Shift Manager

**This assumes a 90 day trial period for the managerial position. This will allow the company and individual to assess if the position is the right fit.

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant

Our location is an independent family-owned business, and we place upmost value in creating a safe and healthy environment for our crew members and customers.

Job description

We are looking for an experienced and skilled Assistant/Shift Manager who will run the store effectively and with attention to detail. The assistant/shift manager will assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. Set high standards and create a great environment for the team to work. Has integrity and will practice ethical behavior while representing the company.

Requirements:

• Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time
• Effective communication and delegation skills with crew members
• Work well with multiple personality types and age ranges
• Work in and out of different temperature ranges.
• Stand for long periods of time.
• Lift up to 20-30 pounds.
• Work around nuts and other allergens.
• Perform other duties and responsibilities as requested by the GM.

Functions:

Operations

• Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.

Training

• Ensure that shift leads and crew are trained and fully knowledgeable on all systems and routines, product recipes, food safety practices and restaurant safety practices.
• Ensure that all systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

Fan Service

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the management team and crew to handle customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understand the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Team Member Leadership

• Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• Role model and enforce policies and procedures.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Health and Safety Standards

• Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
• Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.

Qualifications:

Experience Needed

• Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record of effectively managing inventory cost and labor.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe® certifiable

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
• Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Must be able to actively work to achieve and exceed set goals for the business.
• Technical - proficiency with computers and with Point of Sale systems.
• Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do.

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant

Benefits:

• Flexible schedule

Job Type: fulltime

Schedule:

• Weekend availability
• Night shift

Education: No education required

Work location: On-site