What are the responsibilities and job description for the Front Counter Crew Member position at Dairy Queen?
Job Title: Front Counter Crew Member
Description:
As a key member of the Dairy Queen team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.
Key Responsibilities:
- Greet and welcome customers enthusiastically, creating a warm and inviting atmosphere.
- Assist customers with menu navigation and answer questions about product ingredients, demonstrating a thorough knowledge of our offerings.
- Deliver timely and quality service, striving to exceed customer expectations and provide fan-first service.
- Calmly resolve customer concerns and adhere to Dairy Queen's service recovery standard, embodying our commitment to customer satisfaction.
Requirements:
- A strong passion for delivering exceptional customer service and creating a welcoming environment.
- The ability to work in a fast-paced team environment, prioritizing tasks and managing multiple responsibilities.
- Excellent communication and problem-solving skills, with a focus on de-escalating conflicts and finding solutions.
- A willingness to learn and grow with our team, embracing new challenges and opportunities.
