Guest Experience Specialist

Job Title: Guest Experience Specialist

Job Summary:

We are seeking a Guest Experience Specialist to join our team at Dairy Queen. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities:

• Ensure a warm and inviting atmosphere by greeting and welcoming customers enthusiastically.
• Assist customers with menu navigation, answering questions about product ingredients and demonstrating a thorough knowledge of our offerings.
• Deliver timely and quality service, striving to exceed customer expectations and provide fan-first service.
• Resolve customer concerns and adhere to Dairy Queen's service recovery standard, embodying our commitment to customer satisfaction.

Requirements:

• A strong passion for delivering exceptional customer service and creating a welcoming environment.
• The ability to work in a fast-paced team environment, prioritizing tasks and managing multiple responsibilities.
• Excellent communication and problem-solving skills, with a focus on de-escalating conflicts and finding solutions.
• A willingness to learn and grow with our team, embracing new challenges and opportunities.