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Guest Experience Specialist

Dairy Queen
Elwood, IN Full Time
POSTED ON 1/30/2025 CLOSED ON 2/13/2025

What are the responsibilities and job description for the Guest Experience Specialist position at Dairy Queen?

Job Title: Guest Experience Specialist

Job Summary:

We are seeking a Guest Experience Specialist to join our team at Dairy Queen. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities:

  • Ensure a warm and inviting atmosphere by greeting and welcoming customers enthusiastically.
  • Assist customers with menu navigation, answering questions about product ingredients and demonstrating a thorough knowledge of our offerings.
  • Deliver timely and quality service, striving to exceed customer expectations and provide fan-first service.
  • Resolve customer concerns and adhere to Dairy Queen's service recovery standard, embodying our commitment to customer satisfaction.

Requirements:

  • A strong passion for delivering exceptional customer service and creating a welcoming environment.
  • The ability to work in a fast-paced team environment, prioritizing tasks and managing multiple responsibilities.
  • Excellent communication and problem-solving skills, with a focus on de-escalating conflicts and finding solutions.
  • A willingness to learn and grow with our team, embracing new challenges and opportunities.
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