What are the responsibilities and job description for the Guest Experience Specialist position at Dairy Queen?
Job Title: Guest Experience Specialist
Job Summary:
We are seeking a Guest Experience Specialist to join our team at Dairy Queen. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.
Key Responsibilities:
- Ensure a warm and inviting atmosphere by greeting and welcoming customers enthusiastically.
- Assist customers with menu navigation, answering questions about product ingredients and demonstrating a thorough knowledge of our offerings.
- Deliver timely and quality service, striving to exceed customer expectations and provide fan-first service.
- Resolve customer concerns and adhere to Dairy Queen's service recovery standard, embodying our commitment to customer satisfaction.
Requirements:
- A strong passion for delivering exceptional customer service and creating a welcoming environment.
- The ability to work in a fast-paced team environment, prioritizing tasks and managing multiple responsibilities.
- Excellent communication and problem-solving skills, with a focus on de-escalating conflicts and finding solutions.
- A willingness to learn and grow with our team, embracing new challenges and opportunities.
Guest Experience Lead (GEL)
McDonald's -
KOKOMO, IN
Guest Care Specialist
Tire Barn Warehouse -
Marion, IN
Automotive Guest Care Sales Specialist
Monro, Inc. -
Anderson, IN