Maintenance Technician

MAINTENANCE TECHNICIAN JOB DESCRIPTION

Reports to: Designated Store Leader

Purpose Of Job

• To create positive memories for all who touch DQ.
• To ensure all of our Fans see a smiling crew and a clean store.
• Understand the why behind everything we do is the Fan that we serve daily.
• To support our Store Leaders in the maintenance, upkeep, and development of their facilities & equipment.
• To ensure restaurant is operated within guidelines established by owner or franchisor.
• To set high standards and create a great environment for the team to work, maintaining an appropriate store culture.

Target Goals

Complete Store Leader or Company Leaderships Requested Equipment Repair

• 7 Calendar Days (Non-emergency)
• 24 Hours (Emergency)

Complete Store Leader or Company Leaderships Requested Facility Repair

• 7 Calendar Days (Non-emergency)
• 24 Hours (Emergency)

Submit Daily Maintenance Reports

• 1 Business Day

Submit Monthly/Bi-Monthly/Quarterly/Semi-Annual Maintenance Reports

• 5 Calendar Days of Period End.

Transactional Spending Authority

• Parts & Materials
• $500
• Amounts over this authority must be approved by Store Owner or Owners Appointee.

Essential Functions Operations:

• Perform maintenance, upkeep and development of facilities & equipment as requested by Store Leaders and Company Leadership.
• Perform Monthly/Bi-Monthly/Quarterly/Semi-Annual maintenance as assigned by Store Leaders and Company Leadership.
• Monitor and correct facility issues that could negatively impact the Fan Experience. (Building Repairs, Landscaping Issues, Overall Appearance, etc.)
• This includes completing regular checks (interior and exterior) around the building monthly to identify the issues that need to be addressed.
• Anticipate and correct potential problems with equipment.
• Handle challenging situations with poise & professionalism.
• Implement store strategies to improve operational effectiveness.
• Strive for operational levels that meet or exceed the Fans expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price.
• Maintain and regularly submit requested documentation of completed work at each location.

Fan Service:

• Maintain facilities & equipment to a high level that allows the crew to build relationships with return or preferred patrons.

Team Member Leadership:

• Crew will look up to you as you work alongside them. This role brings with it Leadership requirements that you must adhere to.

• Be mindful of what you say and do, as Crew will look to you as a role model.
• Teach crew how to use and care for equipment when appropriate.
• Encourage crew to follow Company procedures with equipment and food preparation.
• Always be approachable and committed to our Open Eye, Ear & Heart Policy
• Open Eyes

• Always be watching for what people are doing well, looking for opportunities to compliment them.
• This is rooted in an old management philosophy of management by walking around."
• Open Ears

• Walk slowly through the crowd and listen to what people have to say.
• Find your leadership clues from what your folks are saying and doing.
• Open Heart Policy

• Naturally believe in people, trust and care about people.
• Maintain a professional & positive working relationship with all crew.
• Communicate any critical crew information to the Store Leader for appropriate handling.
• Allow the Store Leader to correct employee performance issue.

Health and Safety Standards:

• Ensure that our facilities and equipment meet health, safety and sanitation requirements in accordance with federal, state and local standards.

Store Marketing & Public Relations:

• Attract new Fans and increase restaurant sales by ensuring that our facilities are attractive and welcoming.
• Perform other duties and responsibilities as requested by owner or owners appointee.

Skills/Competencies Need:

• Customer focus- ability to service the crew as your customer by maintaining their facility & equipment. This, in turn, serves the DQ Fan.
• Teachable and coachable- ability and determination to learn from others, and to be constantly updating your knowledge as equipment and technology evolves.
• Leadership skills- ability to communicate with crew and leadership to be a positive influence on them and their operation.
• Organization and goal focus- must be highly organized and detail-oriented with the capability to coordinate and execute multiple maintenance projects simultaneously. Must be able to actively work to achieve and exceed set goals for the business. Must be self-motivated to initiate and complete projects in a timely manner. Must be able coordinate and manage a schedule to allow for work efficiency at each site.
• Technical- proficiency with facility & equipment maintenance as well as computers & other technical devices. Possess and implement a general working knowledge of pumps, freezers and other related machines and set up and operate the equipment properly. Have a basic understanding of the equipment needed to assure proper product preparation.
• Flexibility and adaptability- willingness to follow directions and a commitment to meet DQ standards in all you do.
• Integrity- does the right thing even when no one is looking, honest, earns trust of others.

Work Conditions:

• Must have ability to:
• Perform under pressure in a high volume restaurant.
• Work in and out of different temperature ranges.
• Accommodate the needs of the crew working to produce our product.
• Respond to emergency situations as needed.
• Lift up to 150 pounds.
• Safely operate a vehicle.
• Safely operate power tools.
• Work around nuts or other allergens.

Pay rate: $18.00/hr