What are the responsibilities and job description for the Shift Leader James Island Charleston position at Dairy Queen?
Benefits:
Reports to:
General Manager
Purpose of the Job:
Opportunity for advancement to Assistant Manager. We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Set high standards to foster a great work environment for the team. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.
Fan Service:
Skills/Competencies:
- Employee discounts
- Free uniforms
- Training & development
- Opportunity for advancement
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Reports to:
General Manager
Purpose of the Job:
Opportunity for advancement to Assistant Manager. We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Set high standards to foster a great work environment for the team. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.
Fan Service:
- Ensure Fan service meets or exceeds company standards in all areas.
- Establish standards for the management team and crew to effectively handle customer concerns and complaints.
- Address customer complaints promptly and appropriately, converting dissatisfied customers into repeat Fans.
- Understand and resolve workflow bottlenecks to enhance speed of service.
- Build relationships with returning or preferred patrons.
- Must be ServSafe® certifiable.
- Minimum 6 months of high volume quick service restaurant experience required
- High School diploma or equivalent
- Must be capable of supervising specific areas of the business in a fast-paced environment
- Strong knowledge and application of safe food handling practices
- Must be ServSafe® certifiable/ willing to get certified
- Highly organized and detail oriented
- Work well under pressure packed situations while maintaining a great attitude
- Comfortable standing for entire shift and able to lift 50 pounds
- Exhibit good manners, proper personal hygiene, and promptness
- Have fun and maintain a positive attitude at all times!
Skills/Competencies:
- Customer Focus: Strong hospitality and customer service skills; enjoys engaging with customers.
- Trainer and Coach: Ability to train and coach others on restaurant systems and customer interactions.
- Management Skills: Experience in coaching employees and resolving relations issues; ability to motivate a team and foster a positive store environment.
- Organization and Goal Focus: Highly organized and detail-oriented; capable of managing multiple aspects of the business in a fast-paced environment.
- Technical Proficiency: Familiarity with computers and Point of Sale systems.
- Flexibility and Adaptability: Willingness to follow directions and commit to DQ and OJ standards.
- Integrity: Honest and trustworthy; does the right thing even when no one is watching.
- Ability to perform under pressure in a high-volume restaurant, moving and responding quickly for extended periods.
- Ability to work in various temperature ranges and stand for long periods.
- Capability to lift up to 50 pounds and work around allergens.
