What are the responsibilities and job description for the Bank Teller/Customer Service Representative position at Dairy State Bank?
Position Summary:
This position is responsible for accurately processing a variety of transactions, balancing work daily, and supporting the operations and service functions of the branch including adherence to all security, reconciliation, monitoring and balancing policies and procedures. Follows CSR procedures and bank policies. Position also requires that customer confidence is maintained by protecting transactions and keeping all information confidential.
Essential Duties and Responsibilities:
Provide exceptional service including greeting customers, smiling, using the customer’s name and building positive customer relationships.
Process deposit and withdrawal transactions for customers including checking, savings, Christmas Club savings, Health Savings Accounts (HSA) and Money Market accounts, Cash Advances, CD’s and IRA’s.
Process payments for commercial loans, real estate/mortgage loans, simple interest loans dealer floor plans, home equity loans, MasterCard/Visa, Ready Reserve, and SDB payments.
Verify endorsements, place holds and disburse cash, and process CTR’s.
Complete change orders and coin orders for businesses. Run coin machine and roll coin.
Sell, cash and redeem cashier’s checks, money orders, Visa travel and gift cards and redeem savings bonds.
Assist customers with opening new accounts and banking services including personal online and mobile banking.
Maintenance of existing customer accounts.
Count and balance drawer, batch and reconcile transactions throughout the day. Balance vault, order and send out money.
Fill, unload and troubleshoot ATM.
Work to promote team environment. Perform other duties that may be assigned. Complete all regulatory compliance training.
Knowledge, Skills and Abilities:
Requirements include high school diploma or equivalent and previous cash handling experience. Basic computer, typing, 10 key and math skills are essential. Excellent customer service and the ability to perform a variety of tasks accurately and uphold confidentiality on/off the job is necessary. Ability to adapt to procedural changes. Punctuality and professional appearance/demeanor are expected of all Dairy State Bank employees. Previous cash handling/banking experience preferred.
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- cash handling: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $18
