What are the responsibilities and job description for the Service Technician position at Daisy - Los Gatos?
Job Title : Service Technician
Location : Los Gatos, California
Overview :
Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients. We are seeking an AV Service Technician to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. Our Service Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.
Duties & Responsibilities
- Read and interpret blueprints, diagrams, floor plans, specifications, and operational / product manuals.
- Manage all aspects of support including end-user training, troubleshooting, and follow through on escalation of issues.
- Collaborate on problem-solving in both installation standards and provide challenges and successes during weekly team meetings
- Travels to various job sites; uses hand and power tools safely; maintains company-issued tools, equipment, and vehicle
- In addition to clients, interact with builders and other industry professionals.
- Communicate every day with the project manager about the progress of the project.
- High school diploma or equivalent
- 3-5 years of AV / Networking / Technology Integration Experience
- Control4 Certification
- Motivated to learn new technologies and processes
- Exhibits strong management and leadership skills; capable of leading and motivating others
- Can pass a drug screen and background check
- Possess a valid California driver’s license and access to a reliable, insured motor vehicle
- Able to independently lift items up to 50 pounds
- Capable of sitting, standing, and kneeling for extended periods of time
- Competitive compensation based on experience and skillset
- Medical, Vision, and Dental Insurance
- 401K
- 2 weeks of paid vacation
- Paid Sick Time
- Paid Holidays
- Bring Your Own Device Stipend
- Reward program offering exclusive discounts on entertainment, gifts, theater, etc.
- Manufacturer Purchase Programs
- Laptop & Peripherals
- Our Mission - To enhance the human experience through smart spaces.
- Our Vision - To be the most beloved brand in technology services
- Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
- Accountability - We are responsible, transparent, and committed to delivering on our promises.
- Innovation - We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
- Service - We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
- You - We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.
Additional Requirements :
Benefits / Perks
Company Purpose / Mission
Company Values
Additional Information :
We are a smoke, alcohol, and drug-free environment. This includes our buildings, vehicles, and job sites and / or when wearing our apparel.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.
Salary : $85,000 - $95,000