Salary : $78,981.00 - $123,408.00 Annually
Location : Hastings, MN
Job Type : Full-Time
Job Number : 63082.25.001
Department : Information Technology
Opening Date : 01 / 13 / 2025
Closing Date : 1 / 29 / 2025 4 : 30 PM Central
General Description
POSTING TYPE : Open competitive
DEPARTMENT : Information Technology
HOURS : Full-time
SALARY RANGE : $78,981- $123,408 (Grade 109)
LOCATION : Hastings
UNION : None
CLOSE DATE : 4 : 30 p.m. 1 / 29 / 2025
The IT Network Engineer's role is to provide second- to third-level IT customer support of the county's enterprise-wide Local Area Network (LAN), Wireless Local Area Network (WLAN) and Wide Area Network (WAN) network environment. This person is the subject matter expert (SME) for one or more of these systems and applications and, as such, regularly interacts with end-users, vendors and other IT staff mostly by phone, videoconference, email or instant messaging. They recommend standards for all network hardware, software and communications links, help develop technical procedures, and research and advise on technical solutions for business needs. As a member of the larger IT Infrastructure Team, they are also expected to help ensure the security, survivability and best delivery of Dakota County's IT services.
Who We Are
Dakota County is Minnesota's third largest county and home to more than 400,000 residents. Our motto is "Be More" and we strive every day to achieve excellence in public service, with a focus on four values : Service, Integrity, People and Innovation.
Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.
Minimum Qualifications
Education and Experience
- A combination of formal education and experience in a technology support role totaling five years.
Work experience above must include :
At least two years of directly supporting LAN, WLAN and WAN network environments.Installing, configuring and troubleshooting network environment including but not limited to Adaptive Security Appliance (ASA) firewalls, Catalyst and Nexus switch platforms, wireless access points and Aggregation Services Routers (ASR) routers
Installing, configuring and troubleshooting technologies : Virtual Local Area Network (VLAN), Voice over Internet Protocol (VoIP), Virtual Private Network (VPN), Enhanced Interior Gateway Protocol (EIGRP), Spanning Tree, Network Address Translation (NAT), Quality of Service (QOS), Transmission Control Protocol / Internet Protocol (TCP / IP) stack and Dynamic Host Configuration Protocol (DHCP)Current Certification (or completion of certification within six months of hire) :
Information Technology Infrastructure Library (ITIL) Foundations CertificationCertified Cisco Network Associate (CCNA), or equal or greater certification in network engineeringPreferred Qualifications
Certified in one or both of the certifications above.Two years of experience gathering requirements, writing specifications, assisting with project plans, and executing and monitoring tasks for small to medium network projects.Knowledge of Load balancer / Local Traffic Manager (LTM), Cisco wireless controllers, Intrusion Prevention System (IPS), Network Security practices, Windows, Active Directory, VMware, AutoCAD, WireShark and low-voltage cabling.Duties & Responsibilities
Strategy & Planning
Participate in developing long-term strategies and capacity planning to meet future end-user needs for IT servicesWork with customers, vendors and other IT staff to recommend processes for supporting the network environmentWith guidance, develop procedures for supporting network applications and hardware.Acquisition & Deployment
Participate in researching network hardware, software, and protocols in support of procurement and development effortsAssist in capacity planning for the network environmentOperational Management
Conduct routine administrative support tasks for enterprise-wide LAN, WLAN and WAN network environmentTest, monitor and report on the performance, usage and capacity of network environmentRecommend and execute modifications to LAN, WLAN and WAN network environment in order to improve their efficiency, reliability, and performancePlan and apply upgrades, maintenance fixes and vendor-supplied patches to LAN, WLAN and WAN network environmentAssist in testing, deploying and tracking upgrades, maintenance, security patches of the components in the LAN, WLAN and WAN network environmentAnalyze, diagnose, and resolve complex problems with LAN, WLAN and WAN network environmentMonitor the IT customer ticketing system for tickets pertaining to the core suite of LAN, WLAN and WAN network environment, take ownership of tickets as appropriate, and respond in accordance with service level agreementsMaintain support documentation for LAN, WLAN and WAN network environmentAssist in developing end-user instruction guides on LAN, WLAN and WAN network environmentLead and / or provide guidance to less-experienced or less-knowledgeable members of the teamAssist other members of the IT Infrastructure team in delivering the best IT services to the county governmentOther duties as assignedKnowledge, Skills & Abilities and Work Environment
Strong general knowledge of the county's end-user computer environment, including what applications, desktop and laptop computers, mobile devices, and peripherals are broadly used throughout the organizationGood technical knowledge on the Microsoft Windows desktop environment, including the Microsoft Office suiteGood general knowledge of the county's IT infrastructure, including a high-level understanding of the network architecture, server and data storage architecture, disaster recovery capabilities, computer security and any other associated systemsStrong working knowledge of the business functions of the various county divisions, departments and functional areasSolid technical knowledge of the county's LAN, WLAN and WAN network environment, Cisco firewalls, switches, wireless controllers, load balancers, VPN solutions, Cisco Prime, Nexus and VoIP technologies.Personal Attributes
Has an attitude that is geared toward customer serviceCan communicate effectively both orally and in writing, presenting ideas in both business-friendly and user-friendly languageDemonstrates good interpersonal communication skillsCan apply project management skills and provide leadership in a team environmentCan apply the concepts and issues related to the integration and interfacing of various software systems and system componentsUses good judgment in decision-makingCan manage and balance changing priorities and easily shift between tasksPossesses a strong understanding of the organization's goals and objectivesHas excellent technical savvy and a natural affinity for new technologiesIs self-motivated and self-directedHas proven analytical and problem-solving abilities, with a keen attention to detailCan effectively prioritize tasks in a high-pressure environmentWork Conditions
Sitting for extended periods of timeGeneral work location is in the offices of the Dakota County Department of Information Technology, located in the administration building in Hastings, MinnesotaNormal work hours typically follow the county business day, Monday through Friday, 8 a.m. to 4 : 30 p.m.; however, additional time may be required beyond the business day including at night or on weekends in order to meet project deadlines, respond to IT service disruptions or address higher-priority customer issuesOn-call availability 24x7Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer componentsOccasional lifting and transporting of moderately heavy objects, such as hardware and peripheralsAbility to make cable connections in tight spaces by bending, reaching, twistingOccasional travel between County locationsBenefits
Comprehensive and affordable medical, dental, vision, and other benefitsExcellent work-life balanceGenerous paid time off (accrual rate starts at four weeks per year)Eleven paid holidays and one floating holiday each yearPension with a generous employer contributionAbility to work from home some of the timeSelection Process
You submit an online application that includes supplemental questionsWe assign you a score based on your qualificationsTop scoring candidates are referred to the hiring manager for interview considerationWe conduct interviews and reference checks before extending an offerWe extend an offer and conduct background checksDakota County Human Resources
www.co.dakota.mn.us
Main Number 651.438.4435
contact 8 a.m. - 4 : 30 p.m. Monday - Friday)
Visit our Benefits site for more information.
Applicants for this recruitment will be rated based on their answers to the supplemental questions listed below. It is important that information provided on the application support and / or match answers to the supplemental questions. Please initial the box below to CONFIRM that the information provided is accurate and true to the best of your knowledge. Falsification may result in disqualification from consideration for this and subsequent recruitments with Dakota County for up to three years.Do you have a combination of formal education and experience in a technology support role totaling five years?
Does your experience in a technology support role include at least two years of directly supporting LAN, WLAN and WAN network environments, including Installing, configuring and troubleshooting network environment including but not limited to Adaptive Security Appliance (ASA) firewalls, Catalyst and Nexus switch platforms, wireless access points and Aggregation Services Routers (ASR) routers AND installing, configuring and troubleshooting technologies : Virtual Local Area Network (VLAN), Voice over Internet Protocol (VoIP), Virtual Private Network (VPN), Enhanced Interior Gateway Protocol (EIGRP), Spanning Tree, Network Address Translation (NAT), Quality of Service (QOS), Transmission Control Protocol / Internet Protocol (TCP / IP) stack and Dynamic Host Configuration Protocol (DHCP)?
Do you have both an Information Technology Infrastructure Library (ITIL) Foundations CertificationAND Certified Cisco Network Associate (CCNA), or equal or greater certification in network engineering?
No, but can obtain within 6 months of hirePlease select the highest level of education COMPLETED / Degree held. (Degree must be held by the closing date of this recruitment)
High School Diploma or G.E.D equivalentProfessional / Technical Certificate equivalent to 1 year of full-time post-secondary educationAssociate's DegreeBachelor's DegreeMaster's DegreeSelect your degree area :
Computer ScienceElectrical EngineeringOther DegreeIf selected "Other Degree" please list the area of study (major and minors).
How many years of experience do you have in network design or support ?
Less than 2 years2 years3 years4 years5 years6 years7 years8 yearsWhere did you gain your network design or support experience? Be sure to include your position title, type of duties, length of tenure in the role, size of organization, and list the equipment version / type(s). If no experience, type "none".
In addition to designing and / or supporting networks, do you have at least two years of experience gathering requirements, writing specifications, assisting with project plans, and executing and monitoring tasks for small to medium network projects ?
Please describe any working experience you may have answering support questions, delivering training, and creatively solving end user problems. Be sure to include your duties, role, and length of working experience in your response. If no experience, type "none".
Do you possess either of the following certifications? Check all that apply.
Information Technology Infrastructure Library (ITIL) Foundations CertificationCertified Cisco Network Associate (CCNA), or equal or greater certification in network engineeringIdentify whether you have experience in the following technologies (check all that apply) :
Local Area Networks (LAN)Wide Area Networks (WAN)Virtual Local Area Networks (VLAN)Cisco Nexus ProductsRouting Protocols (e.g., EIGRP, OSPF)TCP / IPEthernetWi-Fi Networking (802.11x)Data Center Interconnects (OTV, etc.)Voice-Over-IP (VoIP)QOS (Quality of Service)Network load-balancingVirtual Private Networks (VPN)FirewallsSwitches and RoutersSpanning TreeDHCPIntrusion Detection SystemsTesting tools for voice and data circuits (e.g., Fluke Meters, Wireshark)Microsoft VisioAutodesk AutoCADYour response to this question will help Dakota County evaluate the effectiveness of recruitment sources for this specific position. Please select the one source that most closely describes how you first learned about this opportunity.
FacebookFriend, Family or ColleagueInDeedJob Fair or Dakota County EventJob Interest e-mails from Dakota CountyJobsInMinneapolis / StPaulLeague of Minnesota CitiesLinkedInMinneapolis Diversity.comMinnesota Diversity.comMinnesota Works WebsiteMinnesota Jobs Network.comMinnesota Association of CountiesMonsterProfessional Association WebsiteReferred by a Dakota County EmployeeSt Paul Diversity.comCollege Website, Instructor, Career ServicesDakota County WebsiteOtherIf you selected Other, please indicate where you heard about this opportunity with Dakota County.
Required Question
Salary : $78,981 - $123,408
