What are the responsibilities and job description for the Program Associate, Senior position at Dakota County?

General Description

POSTING TYPE : Open

DEPARTMENT : Employment and Economic Assistance

HOURS : Full-time

PREFERRED HIRING RANGE : $50,194-$62,742

FULL SALARY RANGE : $50,194 - $78,428 annually (Grade Level 105)

LOCATION : Northern Service Center, West St. Paul, MN (Hybrid)

UNION : AFSCME 306

CLOSE DATE : 4 : 30pm on February 14, 2025

The Position

The Senior Program Associate provides comprehensive support to clients and staff within the Employment and Economic Assistance (EEA) department. This hybrid position, requiring two days on-site per week, focuses on performing the Application Research tasks. The position demands strong proficiency in utilizing multiple computer systems to process, pend, and assign incoming applications. Additionally, it involves detailed research and processing of client data across various state and county systems to effectively assist customers with program support.

Who We Are

Dakota County is Minnesota's third largest county and home to more than 400,000 residents. Our motto is "Be More" and we strive every day to achieve excellence public service, with a focus on four values : Service, Integrity, People, and Innovation. Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.

Minimum Qualifications

Associate's degree in business administration, human services or related field AND One (1) year of progressively responsible administrative experience in an office environment.
High School Diploma AND Three (3) years of administrative experience in an office environment.
Current combination of education and experience to total 3 years.
Candidate must be proficient at keyboard skills including typing at least 45 WPM.

Preferred Qualifications :

Current or previous experience in MAXIS, MMIS, PRSIM, and METS

Current or previous experience in the APPL PEND 1 & 2 process

High level of skill with Microsoft Windows and Office applications

Experience in electronic databases and records management systems

To be eligible for hire, an applicant must successfully complete a background check and meet the criminal history background criteria required to access certain networks / systems necessary to perform the essential functions of the position.

Duties & Responsibilities

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

Provide administrative support to the department and / or program, including but not limited to : organizing, preparing, and maintaining forms, documents and other program materials; maintaining office equipment, calling for maintenance; processing incoming and outgoing applications, mail and faxes; photocopying documents and distributing to appropriate parties.

Recommend and develop internal work methods and assists with establishing new procedures and processes to accommodate administrative and program activities.

Research client data in multiple state and county systems to assist customers for program support.

Serve as a floater / trainer, covering support staff positions and training new staff in the unit as necessary.

Initiate and manage specific program transactions, which may include processing billings, issuing checks and cash handling while adhering to appropriate process and procedures.

Create and manage records according to state and county policies and procedures.

Utilize Electronic Data Management system by scanning, indexing, and distributing documents.

Utilize and implement appropriate security measures when handling confidential or sensitive materials, according to HIPAA and Data Practices guidelines.

Performs special projects in support of department programs.

Other duties as assigned.

ESSENTIAL FUNCTIONS : 1-9

Knowledge, Skills & Abilities and Work Environment

Knowledge of State, Federal and County guidelines for appropriate programs.

Ability to deal effectively with multiple and sometimes conflicting demands while maintaining composure and professionalism.

Ability to work effectively with clients and staff from diverse cultural and ethnic backgrounds.

Ability to recognize and comply with HIPAA and other data privacy regulations.

Ability to audit and reconcile various financial records for accuracy related to program services.

Knowledge of productivity application software (Microsoft Office, etc.).

Understanding of mission and vision of department and program operational guidelines, business practices, staff needs, and client service outcomes.

Considerable ability to conduct research, analyze, prioritize, and coordinate work according to client and agency needs.

Ability to utilize County electronic data management system to organize and manage confidential documents in a centralized method.

Ability to make problem solve while demonstrating good judgment.

Ability to work independently and as a team member.

Demonstrates an understanding of and respect for the diversity of customers, co-workers, and supervisors, including individuals with a disability or whose first language may be other than English.

Ability to lift 25lbs

WORK ENVIRONMENT :

This is a hybrid role. Some light physical effort may be required. Equipment used may include, but is not limited to, computer, printer, calculator, telephone, and copy and fax machines.

BENEFITS :

Comprehensive and affordable medical, dental, vision, and other benefits

Excellent work-life balance

Generous paid time off (accrual rate starts at four weeks per year)

Eleven paid holidays each year and one floating holiday

Pension with a generous employer contribution

Ability to work from home some of the time

SELECTION PROCESS : The examination / selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.

Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves, and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.

Salary : $50,194 - $78,428

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