What are the responsibilities and job description for the Temporary Senior Program Associate - Front Desk position at Dakota County?

General Description

POSTING TYPE : Open Competitive

DEPARTMENT : Public Health

HOURS : Full-time temporary up to six months and non-benefit eligible

HIRING RANGE : $24.03 - $27.04 / hour (105 Grade Level)

LOCATION : Northern Service Center, West St. Paul. Will require some travel to and work from the Western Service Center, Apple Valley

UNION : None

CLOSE DATE : 4 : 30pm on 2 / 11 / 2025

This position is full-time and temporary for a period of up to 6 months (non-benefit eligible).

Come join us at Dakota County and "Be more" . Dakota County employs over 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work . The work County government does is unique. Dakota County offers important careers - the kind of careers that make a difference in people's lives. You will not be just another employee; you'll be a valued employee making a difference in the lives of Dakota County residents every single day. Will you be the next person to join us at Dakota County?

Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves, and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.

Location & Schedule

This position primarily works out of the Northern Service Center in West St. Paul, MN. This position will also complete some work out of the Western Service Center (Apple Valley, MN). Work is mainly performed Monday through Friday during regular business hours (8 : 00 a.m. to 4 : 30 p.m.). Some early evening hours may be required to assist with evening clinics.

What You'll Do

This position will support Public Health programs by providing a variety of highly skilled administrative functions and tasks under limited supervision. The primary duties of this position include greeting clients and answering phones at the Public Health front desk. Other assignments may include processing program mailings, and document management. The successful candidate will have a positive and resilient attitude, be organized, reliable, and have strong attention to detail.

Minimum Qualifications

NEED TO HAVE QUALIFICATIONS

Associates Degree in business administration, human services or related field AND One year of progressively responsible administrative experience in an office environment;
High School Diploma AND Three (3) years of administrative experience in an office environment;
Typing ability of at least 45 wpm

NICE TO HAVE QUALIFICATIONS

Bilingual skills are desirable, Spanish is highly desirable

Experience in working with diverse populations and clients with limited English proficiency

High level of skill with Microsoft Office applications

Experience in electronic databases and records management systems

Duties & Responsibilities

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

Receives incoming telephone calls and greets clients. Directs calls to appropriate personnel and provides specific program information.

Serves as program or department liaison for community partners, customers, and clients in order to respond to inquiries or resolve service issues.

Collects, maintains, and reports program information to ensure program services are delivered.

Receives and resolves questions and concerns relating to specific program areas and solve complex issues.

Serves as a resource regarding information maintained in state and county databases, as well as tracking or updating information in state and county databases.

Processes program information, verifies and enters information into appropriate data systems specific to program, assuring data integrity.

Provides administrative support for multiple program areas, which may include accounting functions and insurance billing.

Recommends and develops internal work methods and assists with establishing new procedures and processes to accommodate administrative and program activities.

Provides administrative support to the department or in support of programs, including but not limited to : organize, prepare, maintain forms, documents and other program materials; maintain office equipment, call for maintenance; process incoming and outgoing mail and faxes; photocopy documents and distribute to appropriate parties.

May provide medical billing and record assistance by verifying client insurance.

Performs special projects in support of department programs.

Other duties as assigned.

Knowledge, Skills & Abilities and Work Environment

Knowledge of State, Federal and County guidelines for appropriate programs.

Ability to deal effectively with multiple and sometimes conflicting demands while

maintaining composure and professionalism.

Ability to work effectively with clients and staff from diverse cultural and ethnic

backgrounds.

Ability to recognize and comply with HIPAA and other data privacy regulations.

Ability to audit and reconcile various financial records for accuracy related to program

services.

Knowledge of productivity application software (Microsoft Office, etc.).

Understanding of mission and vision of department and program operational guidelines, business practices, staff needs, and client service outcomes.

Considerable ability to conduct research, analyze, prioritize and coordinate work according to client and agency needs.

Ability to utilize County electronic data management system to organize and manage

confidential documents in a centralized method.

Ability to make problem solve while demonstrating good judgment.

Ability to work independently and as a team member.

WORK ENVIRONMENT

The work is performed in a County office building. Some of the work is sedentary and may have extensive use of computer. Incumbents may need to lift up to twenty pounds on an occasional basis. Travel may be required for some departments.

WHO ARE WE

Dakota County is Minnesota's third largest county and home to more than 400,000 residents. Our motto is "Be More" and we strive every day to achieve excellence public service, with a focus on four values : Service, Integrity, People, and Innovation.

Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.

BENEFITS

Comprehensive and affordable medical, dental, vision, and other benefits

Excellent work-life balance

Generous paid time off (accrual rate starts at four weeks per year)

Eleven paid holidays each year

Pension with a generous employer contribution

Ability to work from home some of the time

SELECTION PROCESS

You submit an online application that includes supplemental questions

We assign you a score based on your qualifications

Top scoring candidates are referred to the hiring manager for interview consideration

We conduct background and reference checks before hiring

Salary : $24 - $27

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