What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE - COLLISION AND AUTO REPAIR SHOP position at Dakota Kustomz?
Job Description
Job Description
About Us :
At Dakota Kustomz, we specialize in creating unique, custom vehicles tailored to our customers' desires. Our passion for automotive excellence and commitment to customer satisfaction sets us apart in the industry. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team and help us deliver exceptional service to our valued clients.
Job Summary :
As a Customer Service Representative, you will be the first point of contact for our customers, providing them with information about our services, assisting with inquiries, and ensuring a smooth and enjoyable experience throughout their journey with us. Your role will be essential in building relationships with clients and helping navigate them through Dakota Kustomz Body shop experience.
Key Responsibilities :
- Respond to customer inquiries via phone, email, and in-person, providing accurate information about our custom car services and products.
- Assist customers with project consultations, understanding their needs, and offering tailored recommendations.
- Process orders, schedule appointments, and manage customer accounts efficiently.
- Address customer concerns and complaints promptly, ensuring a positive resolution.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the sales and production teams to ensure customer specifications are met.
- Stay up-to-date with industry trends and product knowledge to provide informed assistance to customers.
- Promote special offers and promotions to enhance customer engagement.
Qualifications :
Why Join Us?
How to Apply :
If you are a motivated individual with a passion for customer service and cars, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.
Dakota Kustomz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
hc159158
