What are the responsibilities and job description for the Customer Service Warehouse Associate position at Dal-Tile LLC?
Join the largest manufacturer of tile and natural stone in the United States and stand out with a career at Mohawk Industries. Our close-knit team of dedicated professionals has made us successful. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds appealing, take the first step forward and explore a career opportunity.
About Dal-Tile
Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our team.
Job Summary
The Customer Service/Warehouse Associate will provide a variety of support such as servicing walk-in customers, completing sales transactions, and material handling duties such as receiving, loading/unloading material, pulling/assembling customers' orders, and inventory checks. This position may involve daily use of forklift and/or crane equipment.
Key Responsibilities:
- Perform various customer service duties such as waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
- Address and resolve customer complaints (returns and order errors).
- Perform various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file, and creating vendor orders.
- Perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
- Wait on customers and prepare sales slips.
- Produce daily sales reports.
- Perform a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays, moving, storing, and replenishing material, and conducting daily cycle counts.
- Perform receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
- Operate crane forklift equipment.
- Maintain a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance.
- Maintain a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
- Perform other related duties as required.
Requirements:
- High School diploma or equivalent experience;
- 1 years of customer service experience and warehouse experience;
- Forklift Experience Competencies: Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.
Working Conditions:
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
Benefits:
We offer a competitive salary, comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Career Opportunities:
Dal-Tile is a proud supporter of our U.S. military, veterans, and their families. We strongly encourage active military, transitioning service members, and veterans to apply.
About Us:
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
