Data Center Engineer

Overview

The Engineer is required to work within a team of engineers carrying out cabling infrastructure and network hardware support at Company client sites. The work will include all types of patching, break-fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack and stack of Data Center Hardware (eg Server, Network and Storage) and provision of connectivity to DC Hardware. The position will be site based as required and reports to the Service Delivery Manager.

Ability to work on multiple client sites across allocated regions.

Available for out of hours working, being part of an on-call rotation to include weekends and evenings as business demands.

Role And Responsibilities

• Monitor the client's ticket system and ensure tickets are assigned and completed within SLA.
• Audit and document existing cabling installations.
• Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
• Compile patching schedules as required.
• Utilize Cable Management Software as required for patching planning.
• Power down and disconnect all desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
• IMAC-D of all desktop equipment including any peripherals
• Carry Out Data Wiping activities by use of Software tools.
• Carry out all types of patching / jumpering including all types of voice & data, copper & fiber.
• Carry out testing and fault finding on Copper and Fiber Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
• Carry out all types of Copper Voice and Data terminations as required by the Company portfolio of cabling systems.
• Maintain accurate records of all stock delivered and update as stock is used and advise line manager of any requirements, shortfalls.
• Carry out surveys and update drawings and schedules.
• Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
• Build, Rack and Stack Network and Server hardware in Data Center Halls and provide connectivity.
• Good understanding of Data Center Operations and protocols.
• Perform Network Hardware break-fix activities e.g. replacing power supplies, modules, fans etc.
• Media Management, incl Tape Library Loads and Ejects.
• Perform Third Party Escorts.
• Keep records of all new assets installed and update records for all changes using Asset Management Software when required.
• Carry out all works under current Health & Safety procedures conforming to Company and the clients H&S Policies.
• Ensure all works comply with Company, Client and Manufacturers quality standards.
• Conform to Company Support / Managed Services processes at all times
• RELEVANT EXPERIENCE & TRAINING
  
  

Essential

Experience of working in Voice and Data Cabling environment Experience of Moves Adds and Changes environment Thorough understanding of modern computer network infrastructure Thorough understanding and practical experience of fiber and copper voice and data cabling including terminating, test equipment, test parameters and test techniques Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems Good knowledge of Service Now (and other Process and Asset Management Tools) Good knowledge of Server Patching Knowledge of LAN / WAN and Active devices Able to use all types of Modern Hand Held Cable Standards Testers Able to use light Source and Power Meter Diligently follow client onsite security protocols

• KEY RELATIONSHIPS
  
  

Internal

External

Peer Group Client End Users Team Leaders Client IT Staff Supervisors 3 rd Party Vendors Service Delivery Manager

• COMPETENCIES
  
  

Personal Competencies

Professional Competencies Team Player Good understanding of IT Infrastructure Connectivity Good Attention to Detail Good Understanding of patching / connectivity Well Presented Good understanding of Work Flow Process Professional Good PC Skills including Excel and Outlook Well Organized Health & Safety Aware Good Client Facing Skills Good administrative skills Able to work on own initiative Excellent organization skills Good Communicator Proactive and enthusiastic approach. Self-motivated and Pro Active Excellent level of local language and English spoken/written Meticulous Attention to Detail Available for OOH working evening and weekends as business demands Good Telephone Manner Expectation to join on-call rotation Able to work under pressure Physically Capable