What are the responsibilities and job description for the IT Specialist II position at Dale Workforce Solutions?
Job Summary :
We are seeking a dedicated and knowledgeable Help Desk Technician to provide technical support and assistance to our end-users. This role involves troubleshooting hardware and software issues, answering inquiries, and ensuring that IT systems are functioning smoothly. The ideal candidate will be patient, solution-oriented, and able to communicate technical information to non-technical users.
Key Responsibilities :
- Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
- Install, configure, and support various software applications, operating systems, and hardware devices.
- Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
- Assist with user onboarding, including setting up new equipment and configuring user accounts.
- Ensure the timely and accurate completion of all service requests and tasks.
- Provide remote support and assistance as needed, ensuring minimal disruption to users.
- Collaborate with other IT team members to identify recurring issues and implement solutions.
- Maintain a knowledge base of common issues and solutions for future reference.
- Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.
Qualifications :
Preferred Skills and Experience :
Work Conditions :
