911 Dispatcher

Job Summary
We are seeking a dedicated and organized Dispatcher to join our team. The Dispatcher will be responsible for coordinating and managing the flow of information between various departments, ensuring timely responses to calls and requests. This role requires strong communication skills, the ability to analyze situations quickly, and proficiency in using various technology systems. The ideal candidate will have experience in law enforcement or emergency services, along with a solid understanding of GPS and GIS technologies.

Responsibilities:

• Monitors telephones and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.
• Dispatches police and broadcasts nature, location and time of incident. Contacts all required personnel in the event of an emergency.
• Maintains log of radio and telephone communications and the location of personnel and equipment. In the event of an emergency, maintain on-going contact with responding personnel and inform them of all incoming pertinent information and keeps track of information such as traffic lights out and streets closed and keeps emergency personnel informed.
• Maintains dispatch center work area and equipment in clean and working condition.
• Receives complaints from the public concerning crimes and police emergencies, broadcasts orders to police radio patrol units in vicinity to investigate complaints, and relays instructions or questions from remote units.
• Receives messages for officers and other department personnel and logs information as necessary.
• Accesses NCIC computer for inquiries into an individual's background history, registration of vehicles, license checks, criminal history checks, and other relevant information. Logs all criminal history checks.
• Enters, cancels, and clears information in NCIC computers and information from incident reports, including stolen property, missing persons, etc. Cancels and clears information when it is no longer valid.
• Records calls broadcast and complaints received in conformance with FCC regulations. Maintains tape recorder and keeps track of tapes.
• Receives and transfers incoming calls to other offices within the department, when appropriate; takes messages when appropriate.
• Maintains reference information for emergency situations.
• Operates radios as needed and assists in radio communications; operates base radio as required.
• Maintains dispatch documents and records.

Experience

• Previous experience in a dispatch role or related field is preferred.
• Familiarity with phone systems and data entry processes is essential.
• Certification in dispatch operations or related training is a plus.
• Strong conflict management skills are necessary to handle high-pressure situations effectively.
• Ability to work independently as well as part of a team in a fast-paced environment.

We encourage candidates who meet these qualifications to apply for this vital role within our organization.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $18 - $24