What are the responsibilities and job description for the Shift Leader At Dali Crepes Promontory, Farmington position at DALI CREPES?
Are you ready to take the next step in your career and make a real impact here at Dali Crepes?
Location: 118 N West Promontory, Farmington, UT 84025
We seek a highly motivated and dedicated team member to become our next Restaurant Shift leader. But this isn't just any Restaurant Shift leader role. We're looking for an Impact Player—someone who goes above and beyond to improve our and the customer's experience.
As an Impact Player, you won't just excel in your role; you'll elevate the entire team. You'll be a smart, talented leader with a relentless work ethic. But more importantly, you'll have that unique "mental game" that enables you to thrive under pressure, solve problems creatively, and inspire everyone around you. You will be a role model that demonstrates excellent performance to the rest of the team.
As a Shift Leader, you will help Dali Crepes provide an amazing experience for every guest. You'll ensure we deliver on the fundamentals: great food and service while also creating a welcoming environment. You will anticipate guests' needs and make them feel valued.
What You'll Do:
As a Restaurant Shift Leader, you'll ensure smooth and efficient operations during your shift while fostering a positive and productive work environment.
Restaurant Shift leader key responsibilities:
Shift Preparation & Team Leadership
• Arrive 15-30 minutes early to prepare for your shift.
• Review the schedule, assign team members to stations, and hold a brief pre-shift meeting to communicate daily goals and priorities.
• Ensure all team members are present, arranging for replacements if needed.
• Make sure each team member takes a break at a strategic time that allows for seamless operations.
Facility & Inventory Management
• Conduct thorough facility inspections to ensure all equipment's cleanliness, organization, and functionality (crepe makers, coffee machines, etc.).
• Verify that safety equipment is in place and restrooms are well-maintained.
• Manage inventory by checking stock levels, reporting shortages, and ensuring proper storage and labeling of food items.
• Review each station's checklist to ensure all tasks are completed at the designated times.
Operational Excellence
• Confirm tables and chairs are arranged according to the floor plan.
• Ensure menus are clean and available.
• Verify the point of sale (POS) system is operational.
• Unlock doors, disarm security systems, and prepare for opening.
• Oversee the service flow, manage wait times, and ensure the kitchen maintains quality and speed.
• Monitor sales and adjust staffing as needed to optimize efficiency.
Customer Service & Team Management
• Champion exceptional customer service, setting the standard for your team.
• Address customer complaints or special requests promptly and professionally.
• Assist in resolving any service disruptions.
• Monitor staff performance, provide support and coaching, and ensure adherence to uniform and grooming standards.
• Handle staff conflicts or issues with professionalism and fairness.
• Help team members improve on feedback that was left by customers.
Safety, Compliance & Closing Procedures
• Enforce health and safety regulations, ensuring proper food handling and sanitation practices.
• Conduct pre-closing tasks, including cleaning and organizing dining and kitchen areas.
• Perform end-of-shift tasks, such as securing cash, completing financial reports, and shutting down equipment.
• Conduct a final walkthrough to ensure the restaurant is clean and secure before closing.
Communication & Continuous Improvement
• Hold a brief post-shift debrief with your team to acknowledge successes, provide feedback, and discuss areas for improvement.
• Maintain open communication with management and team members.
• Gather feedback from staff and customers to identify opportunities for operational improvements.
• Record any incidents or notes for the next Restaurant Shift leader.
What we are looking ….(Minimum Qualifications)
• Availability: You must be available to work any shift from 8:00 a.m. to close, five days a week, including weekends and holidays, with a rotating Sunday schedule. This includes mid-shifts and closing shifts.
• Customer Service: Demonstrated ability to provide exceptional customer service, treating patrons with a welcoming and personalized approach.
• Organizational Skills: Strong organizational and documentation skills, including the ability to maintain accurate records.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to effectively train and motivate employees.
• Time Management: Proven time management skills and accuracy to handle multiple duties and prepare reports according to established schedules.
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities.
● Certification: Need to pass training for all stations.
Why Apply?
This is your chance to step up, develop your leadership skills, and make a real difference at Dali Crepes. You'll be part of a supportive team in a role where your contributions are valued and your growth is encouraged. If you are looking for an opportunity to utilize your talents to grow in your career, this is the perfect chance.
We are looking forward to reading your application.
