What are the responsibilities and job description for the Patient Access Lead position at Dallam Hartley Counties Hospital District?
Job Description: The Patient Access Lead is responsible for overseeing the daily tasks of ER Admissions and serving as a liaison between the admissions staff and the Business Office Manager/Director. This role requires exceptional communication skills, organizational abilities, and a professional demeanor to ensure efficient front desk operations and high-quality customer service.
Job Duties and Responsibilities:
- Leads by example. Always maintains a professional demeanor with all DHCHD team members and patients.
- Promotes a positive environment for the registration team to work in.
- Creates training program with Reference Manual for all registration clerks, including PRN, to implement consistent processes on all shifts and in all areas.
- Trains all registration clerks, including PRN, on Best Practices for the following processes: Registration, Preadmission, Insurance Verifications, Self-Pay Policy, POS Daily Collections Spread Sheet, Daily Deposit and storage processes.
- Strives to seek continued education in efforts to remain a subject matter expert while further developing knowledge for registration processes.
• Creates a monthly work schedule, starting at least 2 weeks in advance of month end by emailing all registration clerks to obtain time off requests. Develop the schedule and submit it for approval to the Business office Manager at least 1 week in advance of the month end. Upon approval receipt, publish the schedule to all registration clerks via email.• Initial contact, along with the Business Office Manager, for shift change requests after schedule is published. Encourages the team to keep these to a minimum.
- Submits concerns to the Business Office Manager's attention and may be required to assist in providing documentation to Business Office Manager and/or HR for further employee relations.
- Responsible for providing majority of input, along with Business Office Manager, on evaluations for registration clerks.
- Develops and implements proper communication processes with other departments.
- Collaborates with Case Managers, Business Office, and Billing company as needed for the patient.
- Verifies registration clerks consistently balance and close their drawers.
- Complete daily reporting including but not limited to inpatient notifications, daily deposit balancing, insurance verification control and patient chart audits.
- Develops and regularly performs QA process on accounts registered by registration clerks.
- Performs pre-authorizations as needed for surgery or outpatient accounts.
- Develops pre-registration process for Pre-Admits ensuring all patients, demographic information is obtained along with advance patient notification process of patient responsible amounts due at pre-admit.
- Works errored accounts causing billing issues/delays assigned from the Business Office/Billing company. Communicates errors to registration clerks, while providing additional training in efforts to reduce future errors.
- Required to attend all scheduled meetings and may be required to lead some, as necessary.
- Any other duties assigned by Business Office Manager and/or Director.
Job Qualifications:
- Education: High School graduate or equivalent.
- Licensure, Registry or Certification: None required.
- Experience: One year's experience in a health care business office, supervisory experience preferred. Office equipment and computer training are desirable.
- Physical and Mental Requirements: Duties of the position require intermittent periods of sitting, standing and walking. Some bending, stooping, and reaching is required. Lifting up to 40 pounds.
