What are the responsibilities and job description for the Lead, Guest Experience position at Dallas Arboretum & Botanical Society, Inc.?
JOB SUMMARY:
Maintain a productive and efficient team, by ensuring staff provides an excellent guest experience either over the phone and/or in the ticket booth along with enforcing departmental standards and policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Guide team through day-to-day tasks.
- Interact courteously with guests in person and/or over the phone.
- Assists guests with booking tickets.
- Answer general garden questions.
- Maintain and enforce basic Dallas Arboretum policies.
- Basic cash management.
- 1st point of contact to de-escalate upset guests.
- Adapt, as needed, to any role in the guest services department.
SKILLS/QUALIFICATIONS:
- High school graduate or G.E.D.
- Customer service experience required.
- Excellent verbal and written communication skills.
- Computer experience required (Microsoft Office products).
- Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions.
- Ability to work rotating shifts, including weekends and seasonal evening hours.
To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, a 401k and Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.
The mission of The Dallas Arboretum and Botanical Garden is to build and maintain a public venue that promotes the art, enjoyment and knowledge of horticulture, while providing opportunities for education and research. We are committed to excellence, inclusion, good management and fiscal responsibility.
The Dallas Arboretum is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and best serve our community. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.
