Student Account Representative

BASIC REQUIREMENT(S):

• Must be a Christian and a member of a church that holds to Jesus Christ as Lord and Savior, believing in the New and Old Testaments of the Holy Bible.

GENERAL OBJECTIVES:

• Facilitate payment processing for various entities, including students, internet transactions, campus departments, and student employers.
• Provide exceptional customer service to students, parents, and the university community.
• Collaborate with students to oversee account management, assisting in the development of personalized payment plans for employer-billed, financial aid, or personal payments through installment notes.
• Administer the registration of students, ensuring the implementation of payment plans tailored to their specific circumstances.
• Supervise and uphold corporate billing and direct employer paid programs within the Cashier's Office.
• Collect, process, and organize all documentation and payments associated with students and corporations engaged in corporate billing or direct employer paid programs.
• Ensure timely disbursement of funding to participants for each enrolled semester.
• Monitor accounts to guarantee the proper collection of funds and maintain accurate financial records.
• Perform additional duties as directed by management.

QUALIFICATIONS:

• Proficiency in numerical operations, calculations, and percentages, demonstrating strong financial management expertise. Basic knowledge of accounting, including general ledger activities.
• Exceptional customer service skills with the ability to interact effectively with students, parents, collection agencies, and university personnel. Superior communication and conflict resolution abilities.
• Hands-on experience handling substantial sums of money accurately, with a preference for cash-teller experience.
• Effective coordination and managerial skills, capable of collaborating closely with the Registrar, Financial Aid, and other offices to accomplish various tasks.
• Advanced computer skills, including mastery of MS Office, specifically Ellucian Colleague experience. Proficient in 10-key, faxing, and managing multiple phone lines.
• Proven ability to multitask efficiently within tight deadlines.
• Inherent commitment to taking ownership of individual responsibilities and departmental activities. Capable of independently developing strategic goals with support from management.
• Bilingual proficiency (preferred but not required).

SPECIFIC RESPONSIBILITIES:

Student Accounts:

• Process payments received from students, third parties, and various income sources.
• Conduct audits of student accounts, ensuring compliance with established policies and making necessary adjustments.
• Assist in student registration, including the calculation and creation of installment notes.
• Work consistently with students to resolve outstanding balances, facilitating their eligibility for graduation.
• Manage the posting of scholarships, private loans, wire transfers, and manual transactions.
• Apply and remove charges, such as music fees, library fines, parking fees, etc.
• Provide support to upperclassmen housing students regarding account inquiries and payment processing.
• Monitor and contact students regarding past due balances and late payments.
• Develop and oversee individual and mass mailings, including reminders, letters, and promissory notes.
• Initiate contact and meetings with students to facilitate payments and establish payment agreements.
• Collaborate with multiple offices in the pursuit of accounts receivable.
• Monitor ACH reports and promptly address any check reversals initiated by the bank.

Corporate Billings:

• Generate custom reports to maintain accurate records of students receiving various employer education benefits, including Direct employer paid, VA 31, Texas Tomorrow Fund, Cohort, and Military or Tuition Assistance.
• Identify Direct Bill Students and ensure the availability of all necessary documentation for billing purposes.
• Collect, record, and process payments received from employers and other third parties.
• Oversee scholarship management to ensure alignment with office policies and procedures, verifying proper charges and credits throughout the semester.
• Ensure accurate billing and receipt of payments for all VA-related transactions.
• Act as a liaison between direct bill students, corporate representatives, and third-party billings for Dallas Baptist University.
• Manage and support students utilizing all military payment portals.
• Monitor and manage the DBU Employer email.
• Create and oversee mass mailings, including payment reminders, missing EPRA’s, and LOC’s.

WORK SCHEDULE:

This is a full-time position with regular office hours between 8:00 a.m. – 5:00 p.m., Monday – Friday

WORK LOCATION:

This position will work on the main campus, located at 3000 Mountain Creek Parkway, Dallas, TX 75211