What are the responsibilities and job description for the Financial Counselor Weekdays position at Dallas Behavioral Healthcare Hospital?
Seeking a Financial Counselor to generate clean bills for primary, secondary and tertiary payers, maximize upfront collections, minimize exposure of accounts at risk, ensure clean account receivable balances, maximize self-pay collections, process Medicaid enrollments and effectively manage the interdepartmental workflow within the revenue cycle.
Weekdays
Monday-Friday
Duties include but are not limited to :
- Must be able to interview patients for the purpose of financial eligibility determination.
- Must be able to demonstrate a working knowledge of personal computers and other standard office equipment.
- Must have basic knowledge of medical software.
- Must have basic knowledge of public assistance programs and required forms.
- Must have knowledge of third-party payors and insurance verification procedures, and understand managed care and insurance contractual arrangements.
- Must be detail oriented, possess basic mathematical skills, and have sharp analytical skills to resolve financial issues as they relate to multiple groups including third party payors, physicians, patients and the system.
- Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach.
- Must be able to handle potentially stressful situations and multiple tasks simultaneously including instructing and counseling patients regarding Parkland payment policies and public assistance programs.
- Must be able to communicate effectively with patients, families, government entities, insurance companies, and Parkland staff.
- Must be able to solve problems within the guidelines of established policies and procedures.
- Basic medical terminology knowledge preferred.
- Must be able to successfully complete additional job-related training when offered.
- Bilingual skills preferred
- Act as a liaison between the hospital and the patient collecting payments
- Ensures patients and relatives are interviewed to obtain necessary personal and financial information needed for admission / registration of the patient.
- Verifies insurance benefits of the patient and fully documents the verification process in the system.
- Performs all admitting / registration activities to ensure that complete and accurate information is entered into the system in a timely manner.
- Implements policies and procedures for admission / registration of all patients.
- Ensures that eligibility is re-verified when applicable. (e.g. Medicare and Medi-Cal patients)
- Collects the estimated out-of-pocket requirements prior to the patient's discharge.
- Fully documents all collection efforts into the system.
- Reviews the out-of-pocket yield report daily to ensure that collection efforts meet the hospital-specific target for upfront collections.
- Monitors eligible days / visits and disseminates relevant information to clinical staff, MDs, other Revenue Cycle related departments and Administration in a timely manner.
- Ensures full communication is given to patients of eligible days / visits and "At-Risk" notification is given to patients or the patient's guarantor, in writing when applicable in a timely manner.
- Monitors all information related to actual denial activity and disseminates relevant information to clinical staff, MDs, other Revenue Cycle related departments and Administration.
- Prepares requests for adjustments, refunds, transfers when needed to accurate reflect appropriate AR balances and submits for approval.
- Fully documents all transaction requests into the system.
- Ensures all collection activities are in compliance with State and Federal collection laws.
Requirements
This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital.
If you are among the most competitive and qualified candidates for the job, you will be contacted directly by one of our hiring managers. Due to the high volume of applications we receive, we are unable to respond to individual inquiries regarding your application status. Good Luck & we hope to meet you soon!
Dallas Behavioral Healthcare Hospital is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Benefits
Full-time employees are eligible for medical, dental, vision, company paid disability.
