Learning Commons Testing Assistant-1

Position Summary

Assists the Deans, faculty, students and other professional staff in the organization and operation of the Testing Center.

Required Knowledge, Skills & Abilities

• Ability to provide first-level Learning Commons service support for students, bridging their classroom learning by assisting with the location of learning materials, resources, and equipment.
• Able to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy.
• Able to effectively provide appropriate referrals to other service areas.
• Performs related service functions that support department operations.
• Understands the role this position plays within the College’s mission and deliver high quality service in the support of student success.
• Demonstrated ability to collaborate and work effectively with both internal and external employee groups.
• Able to prepare periodic reports, as necessary or requested.
• Strong commitment to providing world-class customer service.
• Proficient interpersonal, oral, and written communication skills.
• Strong attention to detail and accuracy in a fast-paced, constantly changing work environment.
• Demonstrated ability to handle multiple tasks / responsibilities and the ability to prioritize work.
• Able to respond appropriately to the needs of a community college populations.

Physical Requirements

Normal physical job functions performed within a standard office environment. Requires in-person interaction and coordination of work with other employees, students, external clients, partners or customers and / or immediate access to equipment, documents, or other information located only in a College workspace.  Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

Required :

Preferred :

Key Responsibilities