CLERK II.ALT DISPUTE RESOLUTION

Job Description

Performs a variety of moderately complex support tasks which may include: inputting, processing and distributing a variety of documents and records; collecting, compiling, filing and maintaining data; reconciling data, funds or inventory; and interacting with the public to provide excellent customer service. Works within a well-defined framework of policies and procedures, under moderate supervision.

Responsibilities

• Receives, prepares, verifies and processes a variety of documents, instruments, records, bills, payments and receipts.
• Inputs data to complete routine correspondence, forms, reports and documents.
• Researches, locates, pulls and prepares a variety of documents, records and other assigned data.
• Effectively answers routine inquiries and resolves basic customer service issues.
• Collects, inputs, updates and reconciles data, funds or inventory and maintains filing/storage of documents and supplies.
• Performs other duties as assigned.
  
  

Qualifications

Education, Experience and Training:

Graduation from an accredited high school/GED program. Two (2) years job related experience or 30 hours of college or a combination of the two. Experience in a customer service environment a plus.

Special Requirements/Knowledge, Skills & Abilities

Ability to type 30 wpm or 60 kspm, with knowledge of computer applications and standard word processing software. Candidates for all clerical, administrative and/or secretarial positions will be required to take and pass at least one skill(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting, Timed Typing (3 minute). Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with other County employees and the general public.

Physical/Environmental Requirements

• May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs. unassisted.
• An employee may be transferred to another department, shift, location, or facility based on the needs of the Department.
• Working in a 24-hour facility may make the employee subject to working mandatory overtime or remaining on duty and working all, or a part of, an additional shift (“double shift”).
• The incumbent is / may be considered to be ‘essential personnel’ subject to being held over or called back to a work location or alternate site at all times. When required, you will be notified by your supervisor.
• Must be at least 21 years of age (for applicable positions) and must pass all portions (physical/written) of the Juvenile Academy to continue employment or all standards related to PREA and Ethics for specific positions.