What are the responsibilities and job description for the Sales Associate - Firewheel 1016 position at Dallas Cowboys Pro Shops?
Customer Experience:
- Creates a fun and energetic environment for our fans and teammates.
- Understands and able to deliver a world-class customer experience through our “Star Service” model to every customer, every time.
- Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
- Proactively educates himself/herself on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
- Upholds store visual merchandising standards.
- Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers
Selling Culture and Talent:
- Engages in a selling culture focused on acquiring the needs of customers and building relationships
- Able to advise, upsell, and influence the purchase of additional products to maximize sales.
- Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
- Promotes Dallas Cowboys United Membership packs to all fans.
Operational Excellence:
- Understands and follows all company policies and procedures with integrity.
- Works effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards.
- Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.
- Able to balance our exceptional customer service experience with necessary operational tasks.
Qualifications:
- High School Diploma or GED required
- Must be at least 18 years old
- Previous experience in a retail setting preferred
- Able to stand for extended periods (4 hours or longer)
- Able to lift 30lbs.
- Strong communication skills
- Equipped to troubleshoot/problem solve and remain calm in challenging situations
- Upholds honesty and integrity in all decisions and actions
- Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness
- Able to work flexible hours, including nights, weekends, and holidays
