Gallery Guide (Yayoi Kusama Infinity Room)

Position: Gallery Guide

Reports to: Gallery Attendant Supervisor

Classification: Hourly, Non-Exempt

Schedule: Flexible schedule (more details below)

Pay Rate: $25 per hour

Mission: The Dallas Museum of Art is a space of wonder and discovery where art comes alive.

The DMA will:

• Place art and our diverse communities at the center around which all activities radiate.
• Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
• Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.

Scope of the Position:

The Gallery Guide will work under the direct supervision of the Gallery Attendant Supervisor to provide an exemplary experience for visitors by warmly greeting them and enhancing their time in the Yayoi Kusama: For the Eternal Love of Pumpkins exhibition at the Dallas Museum of Art. This role will provide visitors with a concise and articulate orientation to exhibition guidelines prior to entry. The guide will proactively safeguard the artwork and advise the public to not touch or damage the artwork in any way.

Schedule:

Due to varying demand, the Gallery Guides will be expected to work different hours every week, based on the needs of the department and of the DMA. The Gallery Guide working hours are based on the exhibition’s hours and may include days, evenings, and nights. Availability to work weekends is preferred, as well as flexibility for extended hours outside of the museum’s regular hours of operation including “Late Night” events, other special events, and holidays.

Duties and Responsibilities:

• Greet and assist visitors with a high level of customer service, providing a welcoming and friendly environment for the visitors to enjoy their experience, while ensuring visitors are properly oriented for entry into the exhibition.
• Clearly communicate exhibition guidelines and regular access to the exhibition, including ensuring that bags are left outside the exhibition.
• Work with various departments including, but not limited to, Education, Curatorial, Collections, Visitor Services, Membership and Experiences to ensure appropriate orientation messaging for visitors.
• Report all suspicious conditions or persons, providing descriptions of potential violators of the Museum’s policies, report accidents, injuries and hazardous conditions to the GA supervisor.
• Administer DMA guidelines and emergency procedures, effectively assisting with difficult situations and emergency response, including evacuations and shelter-in-place events.
• Inspect art and facility conditions, annotating concerns and maintenance issues on the Opening/Closing checklist.
• Contact the GA supervisor immediately to report any activity that could potentially result in art damage.
• Ensure the safety and positive experience of our visitors by remaining alert and watchful to deter acts of vandalism, theft, or negligence.
• Provide information to visitors about the DMA Members programs, Museum policies, events, services, and the community extending through the Dallas Arts District.
• Diplomatically trat the public with courtesy and respect while upholding Museum policies.
• Work with a diverse group of people, including all levels of the executive, management, and frontline teams.

Key Qualifications:

• Ability to learn Museum policies and calmly respond to emergency procedures.
• Ability to proactively interact with visitors and provide guidance on DMA policies and guidelines.
• Ability to conduct details inspections in accordance with DMA procedures.
• Ability to fill out forms accurately and completely.
• Strong verbal communication and customer service skills.
• Professional and business-like in appearance and demeanor.
• Ability to work within a patrol area or post and stand for long periods of time.
• Ability to work a flexible schedule, around event times that change.
• Ability to interact and communicate professionally, courteously and effectively with a wide range of DMA Members, visitors, volunteers, staff and contractors.
• Availability to work weekends preferred.

Education, Experience, and Certification:

• High School Diploma or equivalent required.
• Experience in a customer/visitor service environment required.
• Experience demonstrating exceptional verbal communication and service skills.
• Prior experience in a museum environment or educator role is a plus.
• Applicants with, or currently pursuing, an art-related degree or with general experience in museum-related education a plus.
• Spanish-speaking skills is a plus.

Our Core Values

• Act with Integrity: We are honest and ethical.
• Build Inclusivity: We create spaces where everyone can feel like they belong.
• Communicate Respectfully: We listen intentionally and advocate for diverse perspectives.
• Embrace and Drive Change: We are innovative, creative, and solutions driven.
• Foster Connections: We collaborate around shared goals.
• Maintain Balance: We encourage ourselves and each other to reflect and recharge.
• Remain Curious: We pursue personal and professional learning.

Equity, Diversity, and Inclusion

The Dallas Museum of Art fosters equity, celebrates diversity, and supports inclusion. We acknowledge that diverse backgrounds and voices of visitors, volunteers, trustees, staff, and communities represented in the collection make us stronger and better equipped to make positive impacts locally, nationally, and internationally.

Equity

Society’s historical legacies and systemic barriers have created disparities in the communities we serve. Knowing this, we strive to expand and enhance arts opportunities for all.

Diversity

Many factors—including but not limited to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, veteran status, disability, genetics, economic backgrounds, and experiences—make individuals and groups unique. Our goal is to ensure visitors, volunteers, trustees, staff, and collections reflect this diversity.

Inclusion

We commit to listening to and learning from diverse voices and perspectives. We create a vibrant and accessible social space that encourages dialogue and the exchange of ideas through arts and culture.

EOE

The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.