Residency Coordinator

Description

Position Title: Residency Coordinator

Department: Independent Living Sales & Marketing

Exempt Status: Exempt

Supervisor: Independent Living Marketing & Sales Director

GENERAL SUMMARY:

The Residency Coordinator works in accordance with established policies and procedures of the community with specific instruction from the Marketing & Sales Director. The Residency Coordinator provides support for all aspects of the marketing and sales effort and provides coordination of the closing and move-in functions. This primarily includes managing administrative functions, coordinating events, completing reports, serving in a hospitality and customer service role, managing office inventory, overseeing social media platforms, and providing other administrative support functions.

PRINCIPAL DUTIES:

Essential Job Duties:

1. Responsible to support the marketing team in its efforts to meet the community's sales and occupancy levels in accordance with the marketing plan.
2. Greets and serves all visitors to the marketing office in accordance with the Life Care Services Extraordinary Impressions program.
3. Assists in the planning of Dallas Retirement Village community marketing events and attends community outreach and networking events as directed.
4. Utilizes Salesforce software (CRM) effectively by promptly inputting data and using the system to manage the lead base and community sales.
5. Manages the office by tracking inventory and ordering office supplies, collateral, and other printed materials within the approved budget.
6. Manages social media communications and platforms along with other digital responsibilities as assigned, taking an active role in the community's social media strategy.
7. Uses Publisher, Canva, and other graphic design programs or software and collaboratively works with other marketing staff to coordinate and create the marketing newsletter.
8. Uses applications to create marketing video messages, video tours, and presentations.
9. Provides administrative support to the Marketing and Sales Director as requested.
10. Prepares closing documentation and internal communications timely and accurately.
11. Serves as the primary contact with the future resident regarding move-in dates and details surrounding residency.
12. Interacts with other departments to ensure that accommodations are properly prepared for each move-in and to keep all pertinent parties apprised of dates and any changes.
13. Understands and articulately represents all documents related to residency, including but not limited to, Residence Agreements, Disclosure Statements, Handbooks, etc.
14. Assumes responsibilities for personal work areas, lobbies, and common areas throughout the community and maintaining them in a presentable manner.
15. Works closely with residents and family members/representatives as well as key influencers during the transition process to facilitate a timely and beneficial commitment to the community, while advocating for residents to ensure a smooth transition and peace of mind for their family members or representatives. This includes frequent personal contact or inquiry with the prospective residents and family members, including but not limited to telephone calls, tours, and office or home visits as appropriate.
16. Connects directly with new residents, to nurture and assist them with adjusting to and learning how to maneuver in and around their new environment for optimal resident benefit and satisfaction.
17. Provides feedback to community leadership regarding information learned through the move-in process that can impact and improve strategies to grow occupancy.
18. May need to work occasional evenings, weekends, or holidays to support or cover events.
19. Always maintains a professional appearance.
20. Other duties assigned by the Marketing and Sales Director.

Other Duties:

1. Assists in maintaining a high level of customer satisfaction for residents and their guests.
2. Assists in maintaining daily, weekly, and monthly statistical information as required.
3. Maintains good working relations with employees; illustrates leadership to promote unity of effort, group pride, harmony, and teamwork.
4. Attends in-service training and education sessions as assigned.
5. Performs specific work duties and responsibilities as assigned by supervisor.

HOSPITALITY FOCUS:

Dallas Retirement Village fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees, and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask, "Is there anything else I can do for you?"
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

WELLNESS FOCUS:

Dallas Retirement Village employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure wellness needs relating to the mind, body and soul, have a positive effect on all.

Qualifications

QUALIFICATIONS:

1. Associates degree or equivalent required.
2. A minimum of one year’s sales experience is required.
3. Experience in healthcare, retirement housing, residents with Alzheimer's disease or assisted living is beneficial.
4. Management and/or operation of social media communications and platforms required.
5. Experience with graphic design is beneficial.
6. Video technology experience necessary – the ability to assemble and create videos.
7. Interest and/or experience in photography are beneficial.
8. Must be able to generate a warm, friendly, and caring manner on first impression.
9. Must be able to work independently and be initiative-taking.
10. Must possess strong multi-tasking and organizational skills.
11. Must possess effective interpersonal communication skills, as well as the ability to deal tactfully and pleasantly with residents, families, community resources, visitors, and the public, even in such event it is interpreted a party is “difficult” to deal with.
12. Must be comfortable demonstrating and communicating empathy.
13. Must demonstrate excellent verbal and written communication skills and can communicate and present in person, in writing, and on the telephone effectively with both large and small groups and in English.
14. Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials.
15. Skilled in a Windows-based computing environment including email and Microsoft Office, productivity software.
16. Must have a valid driver's license.
17. Ability to perform simple arithmetic.

Physical Requirements/Working Conditions:

May be exposed to high-pressure emotional circumstances. Sits, stands, bends, lifts, moves and walks throughout the day. Frequent bending, reaching and stooping. Will be exposed to moderate noise levels. Must be able to lift and carry up to fifty (30) lbs.

Salary : $50,000 - $55,000