What are the responsibilities and job description for the Guest Services Coordinator position at Dallas Symphony Orchestra?
Description
The Dallas Symphony has an exciting full-time opportunity available for a customer service or ticketing professional to join our Guest Services team. The Guest Services Coordinator will maintain a high level of customer service for all DSO constituencies by ensuring the efficient operation of the Guest Services Center with regards to phone, customer service e-mail, and walk-up counter sales and will support off-site location coordination.
Specifically, the Guest Services Coordinator will coordinate department functions to ensure the part-time ticketing representatives remain available to take calls; review and respond to voicemail messages received during non-business hours; fulfill daily ticket printing/mailing and brochure requests; and maintain inventory supply management of all ticketing-related printed materials (e.g. ticket stock, will call envelopes, gift cards, etc.). The Guest Services Coordinator is also responsible for reporting, follow-up, and presentation of issues affecting patron service with an emphasis on website feedback and use to GSC Management staff and IT and for processing ticket orders, suggestively selling, responding to patron inquiries, and providing superior customer service for phone, email and counter transactions when necessary.
The Dallas Symphony provides excellent benefits, free parking, and tickets when available. No phone calls, please.
The Dallas Symphony Orchestra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Dallas Symphony Orchestra is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
EOE- Equal Opportunity Employer
Requirements
Successful candidates will have the following characteristics: superior coordination, customer service and business process skills, the ability to remain calm under pressure with solid decision-making skills, and experience with Microsoft Office Suite (Word, Excel). Additionally, the successful candidate will have one to three years of customer service or ticketing experience and a high school diploma or equivalent. Experience with Tessitura is a plus, as are a classical music background and non-profit performing arts experience. Bilingual in Spanish preferred. Weekend availability for concert duty is required.
The Dallas Symphony has an exciting full-time opportunity available for a customer service or ticketing professional to join our Guest Services team. The Guest Services Coordinator will maintain a high level of customer service for all DSO constituencies by ensuring the efficient operation of the Guest Services Center with regards to phone, customer service e-mail, and walk-up counter sales and will support off-site location coordination.
Specifically, the Guest Services Coordinator will coordinate department functions to ensure the part-time ticketing representatives remain available to take calls; review and respond to voicemail messages received during non-business hours; fulfill daily ticket printing/mailing and brochure requests; and maintain inventory supply management of all ticketing-related printed materials (e.g. ticket stock, will call envelopes, gift cards, etc.). The Guest Services Coordinator is also responsible for reporting, follow-up, and presentation of issues affecting patron service with an emphasis on website feedback and use to GSC Management staff and IT and for processing ticket orders, suggestively selling, responding to patron inquiries, and providing superior customer service for phone, email and counter transactions when necessary.
The Dallas Symphony provides excellent benefits, free parking, and tickets when available. No phone calls, please.
The Dallas Symphony Orchestra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Dallas Symphony Orchestra is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
EOE- Equal Opportunity Employer
Requirements
Successful candidates will have the following characteristics: superior coordination, customer service and business process skills, the ability to remain calm under pressure with solid decision-making skills, and experience with Microsoft Office Suite (Word, Excel). Additionally, the successful candidate will have one to three years of customer service or ticketing experience and a high school diploma or equivalent. Experience with Tessitura is a plus, as are a classical music background and non-profit performing arts experience. Bilingual in Spanish preferred. Weekend availability for concert duty is required.
