What are the responsibilities and job description for the Experience & Merchandise Coordinator position at DALLAS THEOLOGICAL SEMINARY?
Job Details
Job Location: Dallas Campus - Dallas, TX
Position Type: Full Time, Salaried, Exempt
Salary Range: Undisclosed
Job Category: On Campus
Description
Job Summary
The primary function of the position on The Story of Scripture (SOS) team at Dallas Theological Seminary is to serve as the ‘on the ground’ coordinator for the live Experiences. At the heart of the position is to plan, organize, and manage the hospitality, volunteer, and merchandise related aspects of the SOS Live Experiences, ensuring the experience delivers against the purpose and strategic outcomes of the team.
Duties/Responsibilities
Host Organization Partnership Engagement
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Participate in (not direct) the “advance team” regarding potential live Experiences, including dialog at the site visit and initial phone discussions. (Relationships are frequently built and expectations set during this phase, so engagement for the on-ground rep is critical).
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Establish contact with the primary point-person at the Host Organization and communicate regularly via text, email, and phone calls.
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Assist/Coordinate Needed volunteers for live Experiences.
Hospitality
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Work with the host organization to establish hospitality expectations and solicit buy-in for expectations and outcomes.
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Execute food plan in consultation with Host Organization, including snacks, breakfast, and lunch for participants, as well as seeing to the needs of SOS staff.
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Assist in establishing the “tone” of the live Experience meeting rooms including all needed signage, coordination of notebooks, material for information sessions, etc.
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Work/Train volunteers in consultation with SOS senior staff to ensure hospitality needs are met per expectations.
Merchandise Leadership
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Provide oversight and management of the merchandise table during live Experiences.
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Ensure that all material is ordered for the Merch table including books, t-shirts, and experience related merchandise.
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Coordinate the shipping of all material (currently – pallet) and ordered (book distribution) for each Experience.
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Contribute to the development of merchandise in consultation with the team
SOS Experience Communication
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Support the Experience Manager by fielding all inquiries (text/email/phone) from experience registrants up to the day of Experience.
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Monitor Social Media channels, escalate comments & questions that require a response and ensure sustainable responses are delivered in a timely manner.
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Support the Experience Manager by ensuring badges are pre-printed and shipped to each live experience.
Qualifications
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Relationship Building: Ability to build strong partnerships with host organizations and team members.
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Team Collaboration: Works well in a team environment and supports senior staff effectively.
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Mission Alignment: Passion for the purpose and strategic outcomes of the SOS team and alignment with organizational values.
Education and Experience
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Bachelor’s degree in Event Management, Hospitality, Communications, Business Administration, or a related field is preferred. Equivalent experience may be considered.
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2-5 years of experience in event planning, project coordination, or hospitality management.
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Experience in volunteer coordination and/or customer service roles is highly preferred.
Physical Requirements
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Prolonged periods of sitting at a desk and working on a compute
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Must be able to lift to 25lbs. at time
