Business Analyst

Information Technology - Public Health

Hybrid (Austin, TX - On-Site & Telework)

Role Type:Contract

About Our Client

Our client is a large-scale public sector organization focused on delivering critical health and nutrition services to families across Texas. With a long-standing history of service and innovation, they are engaged in a high-impact technology transition to improve benefit delivery systems. The organization values collaboration, thoughtful process improvement, and delivering value to both internal and external stakeholders through technology-driven solutions.

Job Description

We are seeking a highly experienced Business Analysts to support a statewide initiative transitioning a major public health program to an Electronic Benefit Transfer (EBT) system. This role requires extensive experience in system analysis, stakeholder collaboration, and user acceptance testing within public service or healthcare environments.

As a key liaison between business stakeholders and technical teams, you will be responsible for gathering and analyzing user requirements, preparing testing plans, reviewing deliverables, and ensuring the successful implementation of system improvements. You will also support training and documentation needs and proactively identify and address project risks.

Duties and Responsibilities

• Analyze and troubleshoot issues related to the participant portal, MIS, and EBT systems.
• Gather and document business and user requirements from both central and local stakeholders.
• Develop and conduct formal training sessions related to MIS modules.
• Design, develop, and execute user acceptance test (UAT) cases.
• Communicate system changes and testing feedback to business leads.
• Provide detailed reviews and feedback on system release notes and related documentation.
• Track and report on project deliverables, ensuring deadlines are met.
• Review and provide comments on design documents and project deliverables.
• Monitor and report dual participation records and sprint summaries.
• Deliver high-quality customer service to internal and external users.
  
  

Required Experience/Skills

• Minimum 8 years' experience supporting MIS and EBT systems, preferably in a public health setting.
• Proven ability to troubleshoot system issues and develop solutions collaboratively.
• Strong background in conducting training and developing curriculum.
• Experience analyzing user requirements and translating them into functional specifications.
• Demonstrated experience with UAT planning, development, and execution.
• Excellent written and verbal communication skills with both technical and non-technical audiences.
• Ability to work independently with minimal supervision.
• Experience in project tracking and risk identification.
  
  

Nice-to-Haves

• Familiarity with dual participation tracking in MIS systems.
• Project management experience or PMP certification.
  
  

Pay & Benefits Summary

• Pay rate range: $70-75/hr on W2
• Hybrid work model (on-site and telework in Austin, TX). 4 days onsite, 1 remote.
• Travel expenses reimbursed per State of Texas guidelines (pre-approval required).
  
  

Additional Information

• 401(k) and retirement benefits.
• Reimbursement for travel.
• Health benefits.
• Time off allowance.
• Tuition reimbursement.
• Corporate outings and events
  
  

Apply now to support a critical public health initiative and contribute your expertise to a high-impact technology transformation project.

• Please reach out to the Kailyn Hartley - Catapult Recruiter, at kailyn.hartley@catapultsg.com if you are interested in this position!