What are the responsibilities and job description for the Assistant Sales Center Manager position at Daltile?
The Assistant Manager SSC is a first-level manager responsible for training, leading, coaching, and guiding performance of associates to ensure the smooth operation of day-to-day activities. This role also develops and retains effective working relationships with customers and focuses on driving product sales.
Duties and Responsibilities of the Position
- Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
- May perform a variety of customer service, warehouse, and office administration duties as necessary.
- Assist with developing business relationships with key customers within the store coverage area.
- Advise customers on product selection, pricing and sales volume and continues to build customer relations.
- Provide feedback to management regarding staff performance evaluations.
- Responsible for the overall operations with regards to freight, shrink, margins and overtime.
- Address and resolve operational issues, conflicts, and challenges that may arise within the team.
- Ensure associates follow standard safety procedures to comply with corporate safety program standards.
- May assume management responsibilities in the absence of the Manager.
- Perform other duties as needed.
Required Experience and Education
Competencies
Other Pertinent Job Information
About Daltile :
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
