What are the responsibilities and job description for the Customer Service Representative/Warehouse Associate II position at Daltile?
- Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
- Addresses and resolves customer complaints (returns and order errors).
- Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
- Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
- Waits on customers and prepares sales slips.
- Produces daily sales reports.
- Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts
- Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.
- Operates forklift equipment.
- Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
- Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
- Performs other related duties as required.
Experience and Knowledge Required
- HS diploma or equivalent experience;
- 1 or more years of customer service experience and warehouse experience
- Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.
Other Pertinent Job Information
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
About Daltile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
