What are the responsibilities and job description for the Customer Service Rep position at Dalton Owen - American Family?
Job Description
Job Description
Benefits :
Bonus based on performance
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Benefits / Perks
Competitive hourly pay rate plus potential for bonuses throughout the year.
Paid training
Paid Time Off
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Processes change to existing accounts and policies
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees
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