What are the responsibilities and job description for the Dispatcher/Customer Service position at DaMar Staffing Solutions?
Job Description
Client Profile- A Miami based national locksmith company founded in 1992, specializing in servicing auto auctions, car rental agencies, used car dealers, and corporate fleets.
Job Summary- The dispatcher is responsible for developing and maintaining strong customer service with internal and external clients. Must be able to service clients in the areas of repossessions and vehicle remarketing.
Duties
- Confer with customers in order to address questions, problems; resolve issues as they arise and follow up with customer to confirm resolution.
- Prepare daily work schedules and orders including entering repossession consignments and or processing of electronically received consignments.
- Monitor inventory and purge aged inventory on a regular base. Keep track of assignments on hold or closed by clients request.
- Serve as a liaison between client, debtor and agent.
- Proactively communicate with clients including reporting repossessions to client per request.
- Responsible for other duties as assigned including clerical duties (filing, copying and administrative support.
- Audit invoices, condition reports, sales and expense documents, inventory reports and sale information to clients.
- Must maintain excellent customer service, strong telephone support and the ability to answer or research in order to provide and answer to client.
- Utilize knowledge of multiple computer systems, data bases, etc.
Qualifications
Salary : $16