What are the responsibilities and job description for the Salesforce Product Manager-LMS & Certification Platforms position at Damco Solutions?
San Francisco, CA HYBRID MODEL
Remote possible for candidates supporting IST friendly timezone)
JD : Sr. Product Manager, Learning Technology -Certification (CW)
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Role Description
s the
Senior Product Manager
for DCS Learning Technology, you will play a key role in developing and implementing Certification systems and processes that support our Product Education strategy. You will collaborate closely with the Customer Success Group (CSG), a team dedicated to global enablement of our customers by bridging the skills gap in the market and empowering customers through learning programs. Your role will involve working on various projects and programs related to Certification to further CSG's business objectives and ensure their success.
Key Responsibilities
Product Development and Management
Lead the end-to-end product certification process
nalyze the current state of certification and identify opportunities for improvement and innovation
Develop and maintain a feature roadmap for certification products
Ensure product functionality meets business and customer requirements
Requirements Gathering and Documentation
Facilitate workshops to capture detailed requirements and business processes
Collaborate with global cross-functional stakeholders to align business objectives with functional requirements
Deliver story mapping, user stories, and acceptance criteria
Validate if problems require technical solutions before engaging engineering resources
Stakeholder Collaboration
Partner with internal groups, vendors, and consultants to design and build systems according to specifications
Manage communications between internal and vendor Product Managers and business stakeholders
Represent the end-user perspective in discussions with leaders, Solution Architects, and Engineers
Implementation and Testing
Coordinate with engineering for requirements hand-off and build demonstrations
Plan and facilitate User Acceptance Testing (UAT)
Draft test scenarios and qualify QA issues against requirements
Provide training to key business stakeholders
Post-Implementation Support
Contribute to Change Management and User Adoption strategies
Serve as the first level of support during Hypercare
Develop post-implementation support strategies and transition plans
Ensure smooth operation and maintenance of existing certification systems
Continuous Improvement
Proactively identify areas for enhancing efficiency and user satisfaction
ddress user-reported issues and bugs to improve the end-user experience
Collaborate with teams to remove blockers and discrepancies impeding progress
Ownership
Demonstrate a self-starter mentality, capable of delivering results with minimal oversight
Embody "get it done " attitude, taking initiative to overcome obstacles and meet deadlines
Effectively collaborate with team members across different time zones, adapting communication and work schedules asneeded
Take personal accountability for delivering high-quality results and meeting project objectives
Proactively identify and address challenges, seeking solutions independently before escalating issues
Minimum Requirements
- 8-10 years of experience in product management (or comparable roles) with a focus on learning technologies and Certificationsystems.
- Strong analytical and technical skills in information technology.
- Product Certification or Learning domain expertise is a plus.
- Experience working in Salesforce product ecosystem as a Product Manager or in comparable roles.
- Experience working on global implementations.
- Experience working with both business and technical teams, participating in solution design, working with globally distributeddevelopment and testing teams in different time zones.
- Strong interpersonal and relationship-building skills.
- Self-starter with a 'get it done' attitude and a strong sense of team spirit; Able to work quickly and accurately under pressureand time constraints.
- Ability to deliver results with large-scale, cross-functional teams in a fast-paced agile environment.
- Excellent oral and written skills, confident communicator with the ability to explain complex issues and solutions in a clear,concise fashion to technical and non-technical audiences.
- Ability to work under pressure, highly adaptable and well-organized; Ability to shift directions quickly when priorities change.
Preferred Requirements
