What are the responsibilities and job description for the Sr. Product Manager position at Damco Solutions?
Sr. Product Manager, Learning Technology
As the Senior Product Manager for DCS Learning Technology, you will play a key role in developing and implementingCertification systems and processes that support our Product Education strategy. You will collaborate closely with the CustomerSuccess Group (CSG), a team dedicated to global enablement of our customers by bridging the skills gap in the market andempowering customers through learning programs. Your role will involve working on various projects and programs related toCertification to further CSG's business objectives and ensure their success.
Key Responsibilities
Product Development and Management
Lead the end-to-end product certification process
Analyze the current state of certification and identify opportunities for improvement and innovation
Develop and maintain a feature roadmap for certification products
Ensure product functionality meets business and customer requirements
Requirements Gathering and Documentation
Facilitate workshops to capture detailed requirements and business processes
Collaborate with global cross-functional stakeholders to align business objectives with functional requirements
Deliver story mapping, user stories, and acceptance criteria
Validate if problems require technical solutions before engaging engineering resources
Stakeholder Collaboration
Partner with internal groups, vendors, and consultants to design and build systems according to specifications
Manage communications between internal and vendor Product Managers and business stakeholders
Represent the end-user perspective in discussions with leaders, Solution Architects, and Engineers
Implementation and Testing
Coordinate with engineering for requirements hand-off and build demonstrations
Plan and facilitate User Acceptance Testing (UAT)
Draft test scenarios and qualify QA issues against requirements
Provide training to key business stakeholders
Post-Implementation Support
Contribute to Change Management and User Adoption strategies
Serve as the first level of support during Hypercare
Develop post-implementation support strategies and transition plans
Ensure smooth operation and maintenance of existing certification systems
Continuous Improvement
Proactively identify areas for enhancing efficiency and user satisfaction
Address user-reported issues and bugs to improve the end-user experience
Collaborate with teams to remove blockers and discrepancies impeding progress
Ownership
Demonstrate a self-starter mentality, capable of delivering results with minimal oversight
Embody "get it done " attitude, taking initiative to overcome obstacles and meet deadlines
Effectively collaborate with team members across different time zones, adapting communication and work schedules asneeded
Take personal accountability for delivering high-quality results and meeting project objectives
Proactively identify and address challenges, seeking solutions independently before escalating issues
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