What are the responsibilities and job description for the Floral Team Lead position at Damselfly Flowers?
Team Lead
Job Type: Full-time / Part-time
About Us -
We believe in surrounding ourselves with practiced individuals as well as budding talent – We believe in surrounding ourselves with practiced individuals as well as budding talent – creating a supportive team environment where imagination has no bounds and we can exercise our expertise, cultivate passion, continuously learn, and consistently thrive. We believe in fostering creativity and demystifying the intimidation of flowers through education and experience. Above all, we take pride in every petal.
Damselfly Flowers & Events is a company encompassing three different business platforms.
- Damselfly Designs is our floral and event design company.
- Damselfly Flowers are our brick and mortar, retail, full service and kiosk shops
- Damselfly Direct is our ecommerce platform that supports our shops through our own website, Etsy, Minted and Crayola Flowers brand.
As a team we celebrate our journey of working with multiple Fortune 500 companies, fostering relationships from CEOS to sales associates that have helped shape our success. It’s not about where we’ve been, it’s about where we’re going and we’d love to invite you to be part of the ride.
About you -
We are seeking a Floral Team Lead who will be responsible for supervising and independently leading a team of sales associates to ensure exceptional customer service, sales performance, and operational efficiency. This position plays a crucial role in driving sales, maintaining store standards, and fostering a positive work environment.
Responsibilities:
- Lead, coach, and motivate sales associates to achieve goals and deliver outstanding customer service
- Address customer complaints and resolve issues efficiently. Escalate complex problems to the store manager or appropriate channels
- Leading by example and ensuring that your team provides excellent customer service by greeting, assisting, and addressing customer needs promptly
- Flower Care - Ensure the proper care and maintenance of flowers, plants, and related products, including watering, trimming, and maintaining freshness
- Monitor goals, implement strategies to achieve targets, and track individual and team performance. Provide training and guidance as needed
- Cash handling and submission
- Maintaining a set schedule by being responsible for team assistance with call outs, arranging shift coverage, and call out assistance ensuring your store successfully operates
- Inventory Management - Assist in maintaining and organizing floral inventory, including ordering and restocking supplies as needed (pull list)
- Visual Merchandising - Ensure the store is well-maintained. Maintain displays that reflect the company’s branding to enhance sales and customer engagement
- Quality Control - Inspect incoming flowers and plants for quality
- Cleanliness and Safety - Maintain a clean, organized, and safe work area
- Flower Processing - Intake and organization of floral shipments
- Communicate regularly with store management and collaborate with other shops to enhance store operations and achieve company goals as needed
Requirements:
- High school diploma or equivalent; some college or relevant certifications preferred
- Previous leadership or supervisory experience in a retail environment is highly desirable
- Demonstrated ability to work in a fast-paced retail environment and handle multiple tasks efficiently
- Knowledge of retail operations, point-of-sale systems, and inventory management
- Ability to stand for extended periods
- Ability to lift 40lbs
- Frequent bending, lifting, and carrying of flower arrangements and supplies
- Work in varying temperature and humidity conditions
Benefits:
- Employee discount
- Flexible work locations
Schedule:
- Weekdays
- Weekends
- Holidays
- Flexibility as needed
Compensation: $19-$20 p/h
Job-related location requirement:
Work Location: In person
17 Maple Ave, Armonk, NY 10504
10589: Reliably commute or plan to relocate before starting work.
Job Types: Full-time, Part-time
Pay: $19.00 - $20.00 per hour
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Every weekend
- Extended hours
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $19 - $20
