Rental Car Manager / Customer Relations Manager

Dan Hecht Chevrolet Toyota is seeking a motivated and customer-focused individual to join our team as a Rental Car Manager / Customer Relations Manager. This dual-role position is ideal for someone with exceptional organizational and customer service skills who thrives in a dynamic, fast-paced environment.

Key Responsibilities:

Customer Relations Manager Responsibilities:

• Serve as the primary point of contact for customer concerns, inquiries, and feedback, ensuring prompt and professional resolution.
• Build and maintain positive relationships with customers by addressing their needs.
• Oversee customer satisfaction surveys and gather feedback to identify areas of improvement in service and sales.
• Coordinate with service, sales, and parts departments to ensure customers’ expectations are met and exceeded.
• Manage customer complaints or issues related to vehicle purchases, service, or repair, working to resolve them efficiently and effectively.
• Ensure the dealership is adhering to high standards of customer service and industry best practices.
• Develop and implement customer retention strategies, including follow-up calls, loyalty programs, and customer appreciation events.
• Train and guide staff on effective customer service practices and resolution techniques.
• Maintain customer records and provide feedback to the management team on service performance and customer satisfaction trends.
• Other duties as assigned.

Rental Car Manager Responsibilities:

• Oversee day-to-day operations of a rental fleet of 20 vehicles, ensuring availability, proper rentals, returns, and maintenance scheduling.
• Collaborate with local businesses to build partnerships and grow commercial accounts.
• Proactively reach out to commercial accounts to expand the rental business.
• Monitor and manage fleet inventory, ensuring vehicles are clean, fueled, licensed, and insured, so they are always rental-ready.
• File and manage insurance claims for accidents involving rental vehicles.
• Handle direct billing to insurance companies for rental insurance claims.
• Maintain accurate records of rental customer information.
• Enter new fleet vehicles and adjust rental pricing within the Point-of-Sale (POS) system.
• Other duties as assigned

Qualifications:

• Proven experience in customer service or relations, preferably in the automotive industry.
• Strong communication and interpersonal skills, with the ability to effectively engage with customers and team members.
• Excellent problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
• Organizational skills with the ability to manage multiple tasks and prioritize customer needs.
• Experience with fleet management or logistics is a plus.
• Experience with CRM and Microsoft Office is a plus.

This is a fantastic opportunity to play a vital role in ensuring outstanding customer experiences while driving growth in our rental car business. If you’re an organized problem-solver with a passion for customer care and business development, we’d love to hear from you!

Apply today at Dan Hecht Chevrolet Toyota on Route 45 in Effingham or visit us online at danhecht.com.

Job Type: Full-time

Pay: From $35,360.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Referral program

Compensation Package:

• Bonus opportunities

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Effingham, IL 62401 (Required)

Ability to Relocate:

• Effingham, IL 62401: Relocate before starting work (Preferred)

Work Location: In person

Salary : $35,360