What are the responsibilities and job description for the Senior Appliance Repair Technician position at Dan Marc Factory Service?
Benefits/Perks
- Vacation paid time off
- Optional- Medical benefits, retirement savings
- Optional- Company Vehicle
- Flexible Schedule
- Paid Training
- Optional - Earn $45,000 to $80,000 per year on a pay scale that rewards performance!
- Optional- Sign-on Bonus
- Optional- Annual Company Bonus
Company Overview
Dan Marc Factory Service has established itself as a leading service company that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchenaid, Maytag, and Jenn Air.
Job Summary
We are looking for an Appliance Repair Technician with outstanding customer service skills.
Responsibilities
- Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
- Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
- Meet or exceed key performance indicator metrics for performance incentives.
- Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
- Learn and apply the details of today's connected technology to major home appliance goods.
- Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
- Drive company vehicles safely and responsibly to and from customer locations.
- Utilize handheld devices to update work orders in a paperless environment.
- Consistently deliver a 5 Star customer experience
Qualifications
- Must be enthusiastic and customer service-focused.
- Must have at least 2 years in the Appliance Service industry
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Willingness to learn and develop skills.
- Must have a valid driver’s license.
- Must be able to pass a pre-employment drug screen, criminal background check, and driver’s license check.
- Ability to read, write, and speak English (bi-lingual is always a plus)
- Must be able to lift or maneuver 50 pounds.
- High school diploma or equivalent.
- Prior experience in appliance repair, HVAC, electrical, or related fields preferred.
- (optional)Willing to relocate.
Salary : $45,000 - $80,000
