What are the responsibilities and job description for the Service Writer/Advisor position at Dan's Shop Inc / Dirks Classic Truck?
1033 Hwy 7 SE, Montevideo, MN 56265 – Phone: 320.367.2120 – Fax: 320.367.2130
Job Title: Service Writer / Advisor Department: Service
Reports to: Service Manager
Job Summary:
The Service Writer / Advisor answers questions from customers and service providers.
They use their expert knowledge to understand the customer’s problems and explain their needs to staff for satisfactory service delivery.
Duties / Responsibilities:
- Interact with customers, build and maintain relationships
- Answer customer questions about service outcomes and consulting with mechanics when necessary
- Informing customers of changes in service or cost and when their vehicle is ready to be picked up
- Ordering parts for the shop
- Answer phone calls and handle scheduling of service calls
- Enter labor times and parts used from labor logs to sales orders
- Assist in shop cleanliness and upkeep.
Physical Demands:
- Be able to lift up to at least 60 lbs.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Days:
- Monday to Friday
Work Location: In person
Salary : $25