What are the responsibilities and job description for the Staff Systems Administrator - Security Clearance Required position at DAn Solutions, Inc?
REQUIRES AN ACTIVE / EXISTING TS / SCI WITH CI POLYGRAPH - NO REMOTE WORK, MUST WORK ON SITE
- THIS POSITION IS CONTINGENT ON AWARD / FUNDING
Responsibilities include, but are not limited to :
Maintain / troubleshoot Windows servers and workstations, both on-site and remote
Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
Maintain domain controllers, file servers, application servers and other cloud resources
Properly receive and triage customer incidents in the ticketing system
Follow standard operating procedures to accurately log all tickets within the ticketing system
Perform remote troubleshooting through diagnostic techniques
Properly escalate unresolved tickets to the next tier of support
Engage with customers throughout the process and follow up to ensure proper incident closure
Ensure quality and productivity standards are maintained while meeting customer timelines
Assist in configuring baseline switches, routers and PCs being prepared for deployment
Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
Perform remote site surveys and identify requirements for hardware and cabling
Basic Qualifications :
2 years of related experience as a System Analyst / Administrator or similar role
Appropriate DoD 8570 Level II certification
Experience with network and patch management
Knowledge of system security, data backup / recovery, and network monitoring
Ability to troubleshoot and problem solve issues to resolution
10% local travel
Excellent customer interaction with a focus on positive service support
Possible evening and / or weekend work as needed (overtime pay available if necessary / approved)
Preferred Qualifications :
Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
DoD 8140-451 Intermediate Certification required (Cloud or GICSP or SSCP or GSEC) -OR- equivalent DoD / Military Training as identified in 8140 qualifications matrix
Experience using ticketing systems such as Remedy or ServiceNow
ITIL 4 Foundations certification
Microsoft Certified Solutions Associate (MCSA)
Clearance Requirements :
Top Secret clearance adjudicated within the last 6 years
Willing to submit to a random polygraph
Physical Requirements :
Must be able to remain in a stationary position 50%.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations; must be able to exchange accurate information in these situations.
