What are the responsibilities and job description for the Onsite Support Specialist position at DAn Solutions?
REQUIRES AN ACTIVE TS/SCI WITH CI POLYGRAPH - NO REMOTE WORK
Primary responsibilities will include:
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Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking.
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Providing Tier 1 and 2 support for multiple domains with users locally and remotely.
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Working with Active Directory and Exchange to create, modify and terminate accounts.
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Troubleshooting workstation, printers, and other peripheral devices.
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Imaging, installing, and configuring workstations.
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Troubleshooting Windows 10 and above, as well as Microsoft Office suite.
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Working with automated Help Desk tools such as Microsoft System Center and ServiceNow.
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Troubleshooting Citrix desktop visualization environment and thin client.
Basic Qualifications
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Bachelor's degree from an accredited college with 8-12 years of prior relevant experience or a Master's degree with 6-10 years of prior relevant experience will be considered. Additional years of experience in lieu of education will be considered.
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Strong problem solving and organizational skills and able to work in a professional environment.
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Strong communication skills, both written and verbal
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Clearance Requirement: TS/SCI
Preferred Qualifications
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DHS or other government contract experience.
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Experience working with Secureview.
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Understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).
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Comfortable discussing technical information with users and other support personnel.
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Ability to quickly learn new systems and IT concepts.
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Strong problem solving and decision making skills.
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Ability to work autonomously as well as an integral member of a team.
