Marketplace Product Setup and Customer Service Associate

Dana-co, a leading design company of luxury intimate apparel, is seeking a detail-oriented and customer-focused Marketplace Product Setup and Customer Service Associate to join our dynamic team. This role combines technical precision in setting up and managing marketplace products with exceptional customer service to ensure a seamless experience for both buyers and sellers. The ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and has a passion for delivering outstanding customer satisfaction.

KEY RESPONSIBILITIES

Marketplace Product Setup and Management

• Create, upload, and manage product listings across multiple marketplaces, ensuring accuracy in descriptions, pricing, images, and categorization.
• Monitor product performance and suggest optimizations to improve visibility and sales.
• Work with the DTC and Planning teams to ensure alignment on promotions, inventory levels, and new product launches.
• Troubleshoot technical issues related to product listings, including errors, updates, or discrepancies across platforms.
• Conduct regular audits to maintain high-quality standards for product data and ensure compliance with marketplace policies.

Customer Service

• Serve as the primary point of contact for customer inquiries related to product listings, orders, shipping, and returns.
• Provide prompt and professional responses to customer emails, chats, and calls, ensuring a positive resolution to any issues.
• Work with logistics teams to track and resolve shipping concerns or delays.
• Document customer feedback and escalate recurring issues to relevant departments for process improvement.

Process Improvement

• Identify opportunities to streamline product setup workflows and enhance the customer service experience.
• Collaborate with the tech team to automate or improve data input and system integrations.
• Stay informed on marketplace policies and trends to proactively adapt strategies and operations.

REQUIREMENTS

• Proven experience in product listing management, e-commerce, or marketplace operations.
• Strong proficiency with marketplace platforms (e.g., Amazon, Mirakl, Shopify).
• Excellent communication skills with a customer-first approach to problem-solving.
• Strong attention to detail and the ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Excel, Google Workspace, and related data management tools.
• Familiarity with basic photo editing or listing tools is a plus.

PREFERRED QUALIFICATIONS

• Experience with CRM software or customer support platforms (e.g., Zendesk).
• Knowledge of Amazon or any marketplaces preferred.
• Intermediate Microsoft Excel skills preferred.
• Prior experience in inventory management or logistics is highly desirable

BENEFITS FOR FULL-TIME EMPLOYEES INCLUDE:

• Health, vision, and dental insurance
• Flexible spending accounts
• Paid Vacation, Sick, Personal time
• Paid Holidays
• 401(k) with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Voluntary benefits include term life insurance, short-term disability, AD&D, critical illness, hospital indemnity, accident insurance, and group legal services.
• Employee discounts

EQUAL OPPORTUNITY STATEMENT

Dana-co is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. We provide a work environment that is free from discrimination and harassment based upon any legally protected characteristic, including, but not limited to, an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

SCHEDULE:

Full Time: Monday to Friday, 40 hours per week

• Work Location: In-office 4 days and remote 1 day